BCforward is currently seeking highly motivated Workforce Enablement Professional I / Tech Support in Indianapolis, IN 46256

Position Title: Workforce Enablement Professional I / Tech Support

Location: Indianapolis, IN 46256

Shift Timing: 1st shift 8AM to 5PM

Anticipated start date: 1-2 Weeks

Duration: 12 months (Potential extension)

Job Description

·         Minimum of 2 years desktop support for PC’s, laptops, and peripherals. Minimum of 2 years onsite support and remote support experience

·         Minimum of 2 years supporting mobile devices (Apple devices preferred)

·         High School Diploma required; Associates degree or Bachelors preferred

·         Valid Driver’s license required

·         Outstanding customer service and organizational skills

·         Excellent communication and time management skills

·         Excellent working knowledge of the ITIL v3 processes in an IT service delivery

·         Fluent in Microsoft Office Products (Word, Excel, PowerPoint)

·         Ability to lift 50 pounds

Responsibilities:

·         This role will encompass the activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations.

·         Customer Focus projects

·         Assisting in projects around mobile, IT applications, and end user computing hardware.

·         Provide clear and timely updates to the project leaders

·         Digital Workplace Consulting

·         Presents complex technical information to a non-technical audience in a clear and easy to understand manner.  Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.

·         Providing technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit

·         Proactively approach business functions to understand their processes and suggest methods to increase productivity

·         Hands-on technical support and operations

·         Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.

·         2nd Level Support: Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)

·         Incident Ownership: Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.