Job Title: IT Support Specialist

Location: Indianapolis IN (46256)

Duration: 12 Months with possible extension

Pay: $29/hr. 

Responsibilities:

• This role will encompass the activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations.
• Assisting in projects around mobile, IT applications, and end user computing hardware.
• Provide clear and timely updates to the project leaders
• Digital Workplace Consulting
• Presents complex technical information to a non-technical audience in a clear and easy to understand manner. Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.
• Providing technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit
• Proactively approach business functions to understand their processes and suggest methods to increase productivity
• Hands-on technical support and operations
• Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
• 2nd Level Support: Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)
• Incident Ownership: Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.

Requirements:

• Minimum of 2 years desktop support for PCs, laptops, and peripherals. Minimum of 2 years onsite support and remote support experience
• Minimum of 2 years supporting mobile devices (Apple devices preferred)
• High School Diploma required; Associates degree or Bachelors preferred
• Valid Drivers license required
• Outstanding customer service and organizational skills
• Excellent communication and time management skills
• Excellent working knowledge of the ITIL v3 processes in an IT service delivery
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
• Ability to lift 50 pounds