Director of Quality & Service

Manufacturing Leadership

A growing and highly respected manufacturing organization is seeking a Director of Quality & Service to provide strategic leadership across quality operations, customer quality, technical service, and continuous improvement initiatives.

This newly created position offers the opportunity to join an established organization that is investing in leadership, operational excellence, and long-term growth. The successful candidate will play a critical role in shaping quality strategy, developing leaders, and driving organizational performance across multiple functions.

Why This Opportunity?

This role was created to elevate quality and service leadership to the next level. While the organization possesses strong technical expertise, they are seeking a leader who can provide strategic direction, influence executive stakeholders, and drive enterprise-wide initiatives.

This is an excellent opportunity for a proven quality executive who enjoys building teams, developing leaders, improving business performance, and creating lasting organizational impact.

Compensation

• Base salary: $140,000 - $175,000 DOE
• Performance bonus opportunity
• Comprehensive benefits package

Position Summary

The Director of Quality & Service will lead the organization's Quality and Service functions while ensuring alignment with business objectives, customer expectations, and operational goals.

This leader will be responsible for developing strategy, establishing performance metrics, fostering continuous improvement, and building a high-performing culture focused on quality excellence and customer satisfaction.

Leadership Responsibilities

This role provides leadership for:

• Quality Management
• Customer Quality
• Technical Service
• Quality Engineering
• Continuous Improvement Initiatives
• Training & Development Functions
• Supplier Quality Programs

Key Responsibilities

Strategic Leadership

• Develop and execute quality and service strategies aligned with business objectives
• Lead organizational improvement initiatives across multiple departments
• Establish departmental goals, KPIs, and performance expectations
• Develop leaders and strengthen succession planning efforts
• Drive a culture of accountability, operational excellence, and continuous improvement

Quality Leadership

• Oversee quality systems, compliance programs, audits, and process improvement initiatives
• Lead efforts to improve quality performance, customer satisfaction, and operational effectiveness
• Support corrective and preventive action programs
• Ensure compliance with customer, regulatory, and company requirements
• Utilize data and analytics to drive business decisions

Customer & Service Leadership

• Provide executive oversight for customer quality concerns and technical service activities
• Strengthen customer relationships through proactive communication and problem resolution
• Lead cross-functional investigations and continuous improvement initiatives
• Improve responsiveness, service effectiveness, and customer experience

Operational Excellence

• Champion Lean Manufacturing, Six Sigma, and continuous improvement methodologies
• Partner closely with Operations, Engineering, Supply Chain, Sales, and Customer Service teams
• Build performance dashboards and communicate results to senior leadership
• Drive sustainable improvements in quality, efficiency, and customer satisfaction

Qualifications

Required

• Bachelor's degree in Engineering, Manufacturing, Quality, Industrial Engineering, or a related technical discipline
• 10+ years of progressive leadership experience within manufacturing environments
• Experience leading managers and developing high-performing teams
• Strong understanding of quality systems, continuous improvement methodologies, and operational excellence
• Demonstrated success influencing cross-functional and executive-level stakeholders

Preferred

• MBA or Master's degree
• Experience within complex, multi-site manufacturing operations
• Experience leading both quality and customer-facing service organizations
• Proven track record driving organizational change and strategic initiatives

Pay Details: $140,000.00 to $175,000.00 per year

Search managed by: Chloe Parsons

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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