We are looking for a customer-focused Sales Assistant to support order management and transactional service activities for a fast-paced team in Cedar Rapids, Iowa. This Long-term Contract position centers on coordinating sales-related documentation, resolving customer and internal inquiries, and helping ensure materials, credits, and purchase activities are handled accurately. The role works closely with cross-functional partners to keep orders moving smoothly while maintaining compliance with trade and company requirements.

Responsibilities:

• Manage the preparation, review, and ongoing coordination of sales orders to ensure each request aligns with defined business requirements.

• Support warranty exchanges, credit activity, purchase-related requests, and other order adjustments while tracking each item through completion.

• Handle administrative tasks connected to the sale, return, or crediting of materials with a strong focus on accuracy and timeliness.

• Partner with internal teams such as sales, product support, repairs, finance, trade compliance, and purchasing to resolve transactional issues and maintain workflow continuity.

• Communicate with internal stakeholders and external customers to address questions, provide updates, and drive issues toward resolution.

• Maintain compliance with global trade standards and export-related policies when processing international transactions.

• Follow applicable licensing and regulatory requirements tied to export activity and related documentation.

• Contribute to the development and rollout of process improvements and departmental procedures that enhance consistency and service quality.