Pharmacy Benefits Support Specialist
Location: The Colony, TX | Onsite

• $22 per hour
• Schedule: 8-hour shift scheduled between 7:00 AM–8:00 PM CST | Weekend and holiday rotations required
• Start Date: August 17, 2026

The Pharmacy Benefits Support Specialist provides accurate and timely assistance to patients and pharmacy partners regarding prescription benefits and claim-related questions. This position focuses on resolving inquiries at the first point of contact, maintaining compliance with healthcare regulations, and providing a professional, patient-focused experience through phone, email, and chat. Success in this role requires accuracy, efficiency, and effective communication in a fast-paced, high-volume healthcare support environment.

• Act as the primary point of contact for patients and pharmacy partners through phone, email, and chat
• Investigate and resolve prescription claim concerns, benefit questions, and coverage inquiries
• Assist with prior authorization and benefits-related requests while ensuring accurate documentation in internal systems
• Clearly communicate pharmacy benefit information, coverage details, and required next steps to patients
• Escalate complex or sensitive cases to the appropriate internal teams for further resolution

• Active Pharmacy Technician (Pharm Tech) license required
• Employee must obtain PTCB or ExCPT certification within 6 months of hire if not already certified
• High School Diploma or GED required

• Pharmacy benefits support and insurance verification
• Prescription claim review and issue resolution
• Prior authorization processing
• Healthcare documentation and case management systems
• HIPAA compliance and patient confidentiality standards
• Multichannel patient communication, including phone, email, and chat

• Previous experience with pharmacy benefits, insurance verification, or healthcare claims
• Familiarity with CRM, ticketing, or case management platforms
• Bilingual communication skills

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This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.