Vendor Relations Specialist

EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

EmpiRx Health is in unprecedented growth, and we're seeking a highly skilled and experienced Vendor Relations Specialist. In this critical role, The Vendor Relations Specialist supports assigned vendor relationships by coordinating day-to-day vendor activities, tracking performance, resolving routine issues, maintaining governance documentation, and keeping internal stakeholders informed. This role helps ensure vendor commitments are monitored, follow-up items are completed, and service quality supports EmpiRx Health's operational and member experience goals.

Key Responsibilities:

Vendor Relationship and Coordination:

• Serve as the day-to-day contact for routine assigned vendor activities.
• Build productive working relationships with vendor representatives and internal stakeholders.
• Coordinate vendor meetings, agendas, decisions, and action-item follow-up.
• Support vendor-related operational initiatives, communication changes, and implementation activities.

Vendor Performance Management:

• Monitor vendor performance against established KPIs, SLAs, and operational expectations.
• Review vendor reports, scorecards, service levels, turnaround times, and quality measures.
• Identify performance trends, risks, issues, or opportunities for follow-up.
• Support the development, tracking, and completion of corrective action plans.

Issue Management & Resolution:

• Coordinate the tracking and resolution of vendor issues and service concerns.
• Maintain issue logs, action-item trackers, and escalation records.
• Facilitate follow-up between vendors and internal stakeholders.
• Escalate recurring or unresolved issues through established governance channels.

Reporting & Analytics:

• Maintain vendor performance scorecards and recurring reports.
• Track key performance indicators and operational metrics.
• Prepare clear summaries for leadership and stakeholder review.
• Support quarterly business reviews and other vendor performance discussions.

Documentation & Governance Support:

• Maintain vendor documentation, governance records, contact lists, and reporting schedules.
• Keep meeting materials, action logs, performance reports, and vendor files current.
• Support compliance reviews and audit requests by maintaining organized records.

Continuous Improvement:

• Identify opportunities to improve vendor processes, reporting, service quality, and communication.
• Recommend practical workflow improvements and administrative efficiencies.
• Support SOP development and implementation of approved process improvements.

Required Qualifications & Experience:

• Bachelor’s degree in a related field, or other relevant education and experience as determined by the company.
• 0-2 years of professional experience in vendor management, account management, pharmacy operations, business operations, project coordination, procurement, or related fields.
• Strong communication, relationship management, organization, and follow-through skills.
• Basic analytical, reporting, problem-solving, and issue-resolution skills.
• Ability to manage multiple priorities and work effectively with internal and external stakeholders.
• Proficiency in Microsoft Excel, PowerPoint, Outlook, Teams, and other Microsoft 365 applications.
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