Position Summary

Interlink Technology is seeking an IT Support Specialist to provide first-line technical support to our managed services clients.

This position combines remote help desk support with onsite service at customer locations. You will troubleshoot common user and device issues, assist with computer deployments, document your work, communicate with customers, and escalate issues when additional technical expertise is required.

This is a good opportunity for someone with strong customer service skills and foundational technical knowledge who wants to build a long-term career in information technology.

Key Responsibilities

• Respond to support requests through phone, email, remote support tools, and our ticketing system.
• Troubleshoot Windows, Microsoft 365, computer hardware, software, printing, connectivity, and account-access issues.
• Assist users with password resets, multifactor authentication, account access, and basic application support.
• Install, configure, and deploy computers, monitors, printers, peripherals, and approved applications.
• Assist with workstation replacements, new-user setups, employee offboarding, and equipment installations.
• Review assigned system alerts, backup notifications, security notifications, and device-health issues.
• Perform scheduled maintenance tasks, including patching verification, antivirus checks, and workstation health reviews.
• Travel to customer locations for installations, troubleshooting, equipment replacement, and other assigned onsite work.
• Document troubleshooting steps, customer communication, time entries, and resolutions in the service ticket.
• Update customer documentation and asset information when changes are made.
• Follow established service procedures, security requirements, and escalation paths.
• Communicate status, next steps, and expected follow-up clearly to customers and internal team members.

Required Qualifications

• At least one year of professional customer service, technical support, help desk, or related experience.
• Foundational knowledge of Windows computers, business applications, networks, and common peripherals.
• Strong verbal and written communication skills.
• Professional and patient approach when assisting customers.
• Ability to troubleshoot problems methodically and follow established procedures.
• Ability to document work clearly and accurately.
• Ability to manage assigned tasks, meet commitments, and ask for assistance when needed.
• Ability to work independently from a professional and reliable home workspace.
• Valid driver’s license and reliable transportation.
• Ability to travel throughout the Inland Empire and North San Diego County.
• Ability to lift, carry, and position computers, monitors, and related equipment weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to satisfy the job-related security and customer access requirements of the position.

Preferred Qualifications

• Previous MSP, help desk, desktop support, or technical support experience.
• Experience supporting Microsoft 365 and Windows 10 or Windows 11.
• Familiarity with Active Directory, Entra ID, Intune, or Autopilot.
• Basic understanding of TCP/IP networking, Wi-Fi, VPNs, switches, and firewalls.
• Experience with ticketing systems, remote support tools, or remote monitoring platforms.
• Experience supporting manufacturing, warehouse, construction, or other operational business environments.
• CompTIA A+, Network+, Microsoft, or similar technical certification.
• Technical coursework, internship experience, hands-on labs, or a related certificate or degree.

Certifications and degrees are helpful but are not required when a candidate can demonstrate technical aptitude, professionalism, customer service ability, and a willingness to learn.

Work Arrangement and Schedule

This is a remote-based position with regular travel to customer locations. Candidates must live within reasonable driving distance of Murrieta, California, and be able to travel throughout the Inland Empire and North San Diego County.

The standard schedule is full-time, Monday through Friday, during normal business hours. Occasional schedule adjustments may be required for customer projects, maintenance, or urgent service needs.

Security and Background Screening

Successful completion of job-related backgroun