Job Description: Front Desk Medical Receptionist

Responsible To: Front Office Supervisor

Classification: Full-Time Position, Non-exempt

Position Summary: This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcomes patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Answers all incoming calls and route to the appropriate staff.
• Registers all patients per registration protocols and collects all documentation.
• Generate route slips for each patient and assure that all services provided have been checked out properly.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Works closely with Medical, Behavioral health and health education staff to assure smooth patient flow and reductions of waiting time.
• Front Office staff is responsible for keeping, updating, and maintaining records by getting the appropriate information from both patients and doctors.
• Works closely with health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
• Calls and reminds patient of his/her appointment.
• Follows up on “no show” patients on a daily basis.
• Communicate patient’s problem/complaint to designated management.
• Compiles, verifies, and scans files in electronic medical records of hospital or other health care facility. Creates electronic charts and maintains records of newly admitted patients.
• Reviews medical records for completeness, assembles records into standard order as requested by the provider.
• Email/faxes medical records requested by hospital and/or other health care providers and document in medical chart.
• Tasks and duties as directed by Operations Manager.

Additional Duties:

• Ability to work under pressure.
• Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
• Friendly personality with the desire to work with the public.
• Ability to handle multi-functions.
• Understanding of community-based organizations.
• Communicate patients’ problems to management.
• Computer skills, including experience using eClinicalWorks
• Promotes and believes in Wesley Health Center's mission statement “Together we empower positive change”.
• Ability to relate to the public regardless of ethnic, religious, and economic status.
• Being skilled in computer software, such as spreadsheets, word processing and other programs relevant to the medical practice, is necessary for performing the required tasks.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Commit