Join our Culture of Caring!

Mission: With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care.

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Radiology Order Representative to join our team. The pay range for this role will depend on experience and qualifications.

Schedule: Monday - Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks with 2 flex days.

Position Summary:

Radiology Order Representatives manage incoming physician orders through a variety of intake points. Meticulous attention to detail, proper auditing of order and obtaining corrections are primary responsibilities.

Essential Job Duties and Responsibilities:

• Manages all incoming documents for imaging procedures from multiple locations.
• Conducts a thorough and detailed audit on incoming documents, assuring that the order is compliant.
• Renames, extracts, and rotates all pages.
• Creates an order and assign to appropriate outbound work list in EPIC.
• Establishes new patient accounts for all patients that are currently not set up in EPIC.
• Makes outbound calls to referring physician to clarify additional or missing information.
• Compares order to scheduled exam(s), works with contact center or site to update booking if needed.
• Works alongside radiologists and clinical site to assist with reaching referring physicians.
• Assists with incoming calls from clinical sites and corporate phone line.
• Accurate and timely communication with clinical operations and patients.
• Manages e-mail communication between patients and scheduling.
• Assists in managing excel spreadsheet tracking of incoming orders.
• Provides assistance in scheduling appointments for FL and X-Ray.
• Provides assistance to contact center as needed.
• Audits their own work to ensure quality and reports safety or quality events.
• Respects patient confidentiality by adhering to HIPAA standards.
• Attends meetings, training, learning and development sessions as required.

Knowledge, Skills and Abilities:

• Excellent organizational skills and ability to multitask in a high paced environment.
• Customer service skills - empathetic, active listener, who has strong follow through skills
• Proficient computer skills and data entry skills
• Basic knowledge of anatomy and medical terminology preferred
• Listen to feedback or constructive criticism from management and apply it to themselves
• Critical thinking – the ability to think creatively, problem solve and work independently

Educational Requirements:

• High school diploma or general education degree (GED)
• One year related experience and/or training; or equivalent combination of education and experience

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Teamwork - Contributes to building a positive team spirit.
• Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptab