Front of House Team Member — Bagel Boss Wilmington

Location: Wilmington, NC – Pier 33 Building

Schedule: Full-time or Part-time — early morning and midday shifts available

Pay: Competitive, plus tips

About the Role

Bagel Boss Wilmington is looking for Front of House Team Members to join our small, close-knit team and be the face of the shop. If you love customer service, move fast, and take pride in a perfectly built bagel sandwich and a great customer experience, we want to hear from you.

What You'll Do

• Schmear bagels and build sandwiches quickly and consistently, following our recipes and portions
• Take customer orders in person and at the register with speed, accuracy, and a smile
• Handle cash and card transactions and keep the register balanced
• Greet every customer warmly and create a genuinely friendly, welcoming experience
• Keep the front counter, case, and dining area clean, stocked, and organized
• Communicate clearly with the kitchen and baking team to keep orders moving during rushes
• Help train new team members as we grow

What We're Looking For

• A naturally friendly, upbeat personality — you enjoy talking with people and making their day a little better
• Comfortable working fast and staying organized during busy rushes
• Prior customer service or food service experience preferred — but we're happy to train the right person with a great attitude
• Reliable, punctual, and a strong team player
• Ability to stand for extended periods and lift up to 25-50 lbs (supply boxes, cases, etc.)
• Food handler's certification a plus (or willingness to obtain one)

Why Join Us

• Competitive pay plus tips
• A small team where you're not just a number — real camaraderie, not corporate distance
• Ground-floor opportunity with a growing local business — room to take on more responsibility as we expand
• A schedule that gives you your afternoons and evenings back — early start, early finish

How to Apply

Send your resume (or a quick note about your experience) to introduce yourself. We'd love to meet you.

Bagel Boss Wilmington is an equal opportunity employer.