IT Technician – Level 2 (Advanced)

Office Machines Company, Inc.
Full-Time | Hourly | Overtime Eligible

Job Highlights

• $32–$37 per hour

• Company vehicle for authorized commuting and business travel

• Comprehensive health and supplemental benefits

• Regular Monday–Friday, 8:00 a.m.–5:00 p.m. schedule

• Currently an in-person position; hybrid opportunities may become available as the IT division grows

• Currently no on-call rotation; a shared rotation may be introduced as the IT division grows

• Professional growth and advancement opportunities

• Local remote and onsite business-client support

• Owner-led, family-operated company

About Office Machines Company

Office Machines Company is a locally owned, family-operated business that has served West Michigan since 1947. Historically, we have specialized in copier and printer sales, service, and support. Today, we are expanding our managed IT services division to provide responsive, professional technology support to small and midsized businesses.

Although our company is nearly 80 years old, we maintain an energetic, forward-looking spirit and are ready to tackle an ever-evolving technology landscape with integrity, vigor, curiosity, and continuous improvement.

We provide white-glove service in everything we do. Our goal is to be the friendly technology team that shows up like a trusted partner—not like a distant call center. That means taking ownership, communicating clearly, following through, and treating every customer’s business as important.

Office Machines Company is owner-led. Our owner works alongside the team, helps solve problems, supports customers, develops employees, and demonstrates the standard of excellence expected throughout the business.

We promote a fun, friendly, hardworking, and high-performance culture. We recruit carefully, reward initiative, and value competence, teamwork, integrity, accountability, and dependable follow-through. We also have a strong history of developing and promoting employees from within.

Opportunities for advancement are based on demonstrated performance, technical capability, initiative, and sound judgment—not simply on seniority.

Position Summary

Office Machines Company is seeking an experienced IT Technician – Level 2 (Advanced) to provide remote and onsite technology support to business clients.

This is a mid-level technical position requiring the ability to independently support computers, networks, Microsoft 365, Windows Server environments, cybersecurity platforms, backup systems, printers, and related business technology.

The ideal candidate will use a structured troubleshooting process, document work thoroughly, communicate professionally, remain calm under pressure, and recognize when escalation is appropriate.

We value technicians who can learn on the fly, research unfamiliar issues, use available documentation and technical resources, and make a disciplined effort to identify solutions before escalating. Resourcefulness must be balanced with sound judgment, security awareness, and an understanding of when additional expertise or approval is required.

The ideal candidate should also be flexible, team-oriented, capable of working independently, and interested in building a long-term career as our managed IT services business expands.

This is currently an in-person position. The technician will work from the company’s office and travel to client locations while also providing remote support to customers as needed. As the managed IT services division grows and its systems, staffing, and workflows mature, opportunities for limited hybrid work may become available. Any future hybrid arrangement would depend on business needs, client coverage, job performance, and company policy and is not guaranteed.

IT support and systems administration are the primary responsibilities of this position. However, our technicians operate as an integrated field-service team. All IT technicians receive company-provided basic copier-service training and may occasionally assist with installations or basic copier-service needs.

This cross-training helps balance workloads when demand varies between departments, improves customer response, and allows the company to use its technical resources efficiently. Previous copier experience is helpful but is not required, and copier work does not replace the primary IT focus of the position.

Core Responsibilities and Required Capabilities

• At least three years of professional IT support, system-administration, or managed-services ex