Administrative Assistant / Office Manager

Livewire Electrical Contractors

We are looking for a reliable, organized, and motivated Administrative Assistant / Office Manager to manage and oversee the day-to-day operations of our back office.

This person will play an important role in keeping the company organized, coordinating between customers and field employees, managing paperwork and scheduling, and making sure important tasks and follow-ups are completed.

Responsibilities

• Answer and manage incoming phone calls, emails, and customer inquiries
• Schedule service calls, estimates, inspections, and appointments
• Coordinate daily scheduling with electricians and field employees
• Communicate with customers regarding scheduling, project updates, and outstanding items
• Prepare and send estimates, proposals, invoices, and other documents
• Follow up on open estimates, unpaid invoices, deposits, and outstanding balances
• Maintain organized customer, project, employee, and vendor records
• Track permits, inspections, utility paperwork, and project documentation
• Communicate with townships, inspectors, utilities, vendors, and suppliers as needed
• Order materials and office supplies
• Organize receipts, bills, purchase orders, and accounting paperwork
• Assist with employee paperwork, time sheets, and payroll organization
• Maintain company calendars, reminders, deadlines, and follow-ups
• Help coordinate projects from initial customer contact through completion
• Keep management informed of outstanding issues requiring attention
• Maintain and improve office procedures and organizational systems
• Handle confidential company and customer information professionally
• Assist ownership with administrative and operational tasks as needed

Qualifications

• Highly organized and detail-oriented
• Strong written and verbal communication skills
• Excellent customer-service skills
• Ability to manage multiple tasks and priorities
• Strong follow-up and problem-solving skills
• Comfortable using computers, email, spreadsheets, scheduling software, and office programs
• Ability to work independently and take ownership of responsibilities
• Professional, dependable, and punctual
• Able to take initiative without needing constant supervision
• Experience working for an electrical, construction, HVAC, plumbing, or service company is a plus

Position

Full-Time

We are looking for someone who wants to become an important part of our company and take ownership of the back office. The right person will be organized, proactive, dependable, and capable of making sure the administrative side of the business runs efficiently.