The IT Systems Support Manager – MES, ERP & Building IT is responsible for the administration, support, integration, and continuous improvement of the company's Manufacturing Execution System (MES), Enterprise Resource Planning (ERP) system, and all building-related information technology infrastructure supporting manufacturing operations. This position ensures reliable operation of business-critical applications, production systems, network infrastructure, end-user computing, and facility technology while serving as the primary liaison between manufacturing, engineering, operations, finance, and third-party technology vendors. 

This role is essential in maintaining system availability, cybersecurity, operational efficiency, and digital transformation initiatives within a high-volume solar module manufacturing environment. 

Job Duties and Responsibilities: 

• Administer and support the Manufacturing Execution System (MES).  
• Configure production workflows, routing, product traceability, and work order management.  
• Support barcode scanning, serialization, genealogy, and production reporting.  
• Troubleshoot MES issues impacting production and coordinating corrective actions.  
• Work with manufacturing engineering to implement process improvements.  
• Support equipment integration and machine communications.  
• Ensure production data accuracy and integrity.  
• Assist with software upgrades, testing, and validation.  
• Manage daily support for the ERP platform.  
• Configure users, security roles, permissions, and workflows.  
• Support purchasing, inventory, production, warehouse, finance, and sales modules.  
• Coordinate ERP enhancements and software updates.  
• Troubleshoot ERP issues with internal users and software vendors.  
• Develop reports and dashboards for management.  
• Ensure proper system backups and disaster recovery procedures.  
• Network infrastructure  
• Wireless networks  
• Internet connectivity  
• Firewalls  
• VPN access  
• Servers  
• Storage systems  
• Windows Active Directory  
• Microsoft 365 administration  
• File servers  
• Print servers  
• Time clocks 
• Conference room technology 
• Security cameras (CCTV) 
• Access control systems 
• Badge systems 
• Visitor management systems 
• Manage IT help desk activities. 
• Provide Tier II and Tier III technical support. 
• Support desktop computers, laptops, tablets, scanners, printers, and mobile devices. 
• Manage software installation and licensing. 
• Maintain hardware inventory. 
• Coordinate onboarding and offboarding of employees. 
• Create and maintain IT documentation and user guides. 
• PLC-connected systems 
• Test equipment 
• Inspection systems 
• Robotics interfaces 
• Vision systems 
• Label printers 
• Barcode scanners 
• Data collection devices 
• Industrial PCs 
• Coordinate with automation engineers and equipment suppliers on network communications and system integration. 
• Maintain cybersecurity best practices. 
• Monitor endpoint protection. 
• Manage antivirus and endpoint detection systems. 
• Coordinate vulnerability assessments. 
• Support cybersecurity audits. 
• Assist with incident responses. 
• Maintain access controls and password policies. 
• Ensure compliance with company security standards. 
• Maintain SQL databases supporting MES and ERP. 
• Perform database backups. 
• Assist with report development. 
• Monitor system performance. 
• Ensure production and business data integrity. 
• Support business intelligence initiatives. 
• Coordinate third-party IT service providers. 
• Manage software licenses. 
• Maintain support contracts. 
• Evaluate new technologies. 
• Coordinate system implementations. 
• Manage vendor performance. 
• Identify opportunities to automate business processes. 
• Recommend new technologies to improve productivity. 
• Participate