About Cox Trucking

For nearly 80 years, Cox Trucking has built a reputation on safety, reliability, and treating employees like family. Our success starts with our people, and our Driver Managers play a vital role in supporting our drivers while ensuring freight moves safely, efficiently, and on time.

As a Driver Manager, you'll lead an assigned fleet of professional drivers while working closely with Operations, Safety, Maintenance, Recruiting, and Customer Service to deliver exceptional service to both our drivers and customers.

Position Summary

The Driver Manager is responsible for the day-to-day management and performance of an assigned fleet of drivers, equipment, and customer accounts. This position oversees driver utilization, dispatch operations, customer service, fleet performance, safety compliance, and operational efficiency while building strong relationships with drivers and supporting company growth.

This role requires excellent leadership, communication, problem-solving, and organizational skills in a fast-paced transportation environment.

Essential Responsibilities

Driver Leadership & Fleet Management

• Serve as the primary point of contact for an assigned fleet of drivers.
• Build strong relationships with drivers through consistent communication, coaching, and support.
• Assign loads and optimize routes based on customer needs, Hours of Service (HOS), equipment availability, profitability, and operational priorities.
• Coordinate driver schedules, home time, PTO requests, and trip planning.
• Monitor driver utilization and work to maximize productive miles while minimizing downtime.
• Coach drivers on safety, fuel efficiency, idle time, customer service, and company policies.
• Conduct driver performance reviews and provide ongoing coaching and development.
• Assist with driver recruiting, onboarding, orientation, and retention initiatives.
• Address driver concerns professionally while partnering with Human Resources when employee relations issues arise.
• Anticipate staffing needs due to vacations, turnover, leave, equipment downtime, or other operational changes.

Operations & Dispatch

• Dispatch freight while maximizing fleet productivity, customer satisfaction, and profitability.
• Monitor shipments from pickup through delivery to ensure on-time performance.
• Respond quickly to weather delays, service disruptions, breakdowns, customer requests, and operational changes.
• Maintain accurate load, dispatch, routing, and driver information within the Transportation Management System (TMS).
• Ensure all operational records, driver information, and shipment documentation are accurate and complete.
• Complete driver payroll documentation and operational paperwork accurately and on time.
• Prepare operational reports and review fleet performance metrics during weekly operations meetings.
• Provide after-hours operational support and participate in on-call rotations as assigned.

Leadership & Team Development

• Supervise, coach, and develop Fleet Logistics Coordinators or other assigned operations staff.
• Foster a respectful, collaborative, and high-performing operations team.
• Conduct employee performance evaluations and recommend training opportunities.
• Coordinate PTO scheduling and daily workflow for operations personnel.
• Partner with Human Resources and leadership regarding hiring, performance improvement plans, disciplinary actions, and employee development.
• Support continuous improvement initiatives within the Operations Department.

Customer Service & Business Development

• Build and maintain strong relationships with assigned customers.
• Serve as the primary operations contact for customer questions and service needs.
• Resolve customer concerns and service issues professionally and efficiently.
• Escalate significant customer concerns to senior leadership when appropriate.
• Assist with freight bids, pricing opportunities, and customer proposals as requested.
• Identify opportunities to increase freight volume, strengthen customer relationships, and reduce deadhead miles.
• Ensure all customer commitments and service expectations are met.

Safety & Compliance

• Promote a culture where safety is the highest priority.
• Ensure compliance with FMCSA regulations, DOT requirements, compan