Join our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic finance professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.

About Us

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Why Work with Us?

We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

Our Core Values

• Teamwork: We work together to achieve our goals.
• Welcoming: We create a supportive and inclusive environment.
• Actively Listen: We focus, clarify, and communicate next steps.
• We Build Trust: We do what we say we will do and assume good intent.
• Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
• De-Escalation: We manage conflicts calmly and effectively.
• Exceptional: We strive for excellence in all we do.
• Self-Care: We believe in the well-being of our team and ourselves.
• Share Power: We empower each other and our community.

Salary Range

Essential Functions

• Contact tenants & landlords by phone, email, or mail to collect overdue payments.
• Recoup overpayments to landlords.
• Negotiate repayment plans that are realistic and compliant with company policies.
• Educate tenants on payment options and account status.
• Document all interactions accurately in the company’s system daily.
• Follow up consistently to ensure timely resolution of delinquent accounts and repayment agreements.
• Escalate accounts to supervisors or legal teams when necessary.
• Comply with FDCPA (Fair Debt Collection Practices Act) and other consumer protection laws.
• Work closely with Senior Leadership to streamline & improve the accounts receivable process and eliminate overpayments to landlords.
• Identify & implement accounts receivable and collections process KPIs, benchmarks & standard procedures.
• Propose, implement, document, and maintain payment & accounts receivable related internal controls.
• Works interactively and proactively with all OHA departments, property management, HUD, and other outside agencies.

Additional Responsibilities

• May assist with special projects.
• May be required to work weekend and evening hours.
• May maintain a set of books for related organizations.
• May provide training for OHA staff as directed.
• Other duties as assigned.

Qualifications

• High School graduate, Associate’s Degree in a related field is preferred.
• Three years experience in consumer collections or customer service is strongly preferred.
• Strong communication skills with the ability to handle sensitive conversations professionally and privately.
• Negotiation and problem-solving logic to reach workable payment solutions.
• Knowledge of FDCPA regulations and eth