Customer Service Representative - Branch Support Floater
Benbrook, TX | Full-Time | Monday-Friday, 8am-5pm | Weekends Off

Position Summary 

The Customer Service Representative - Branch Support Floater is primarily responsible for supporting customers at the front counter, entering and managing sales quotes & orders, assisting with product questions, processing transactions, and helping keep the customer experience moving smoothly. 

This is first and foremost a customer service position. The ideal candidate should enjoy working with customers, solving problems, communicating clearly, and helping people get what they need. 

In addition to customer service responsibilities, this position provides cross-trained branch support in warehouse operations, local deliveries, clerical tasks, and other daily branch needs. This flexibility helps the branch stay productive during busy periods, staff shortages, and shifting operational priorities. 

Role Emphasis & Responsibilities 

Customer Service / Counter Sales - 80% 

• Answer phone calls and assist walk-in customers in a professional, helpful, and timely manner 

• Answer customer questions and help connect them with the right product or team member 

• Enter, process, and manage sales orders & quotes accurately – building the product and pricing knowledge that supports future growth into sales 

• Review customer information, product details, quantities, pricing, and order notes before completing transactions 

• Process cash, credit, and debit transactions accurately 

• Assist with customer pickups, will-call orders, and counter-related order flow 

• Communicate order updates, product availability, or customer concerns to the appropriate team member 

• Maintain a positive and service-minded attitude with customers, vendors, and co-workers 

• Use basic math skills for transactions, quantities, measurements, and inventory-related questions 

• Help keep the front counter area clean, organized, and customer-ready 

Warehouse / Order Support - 5% 

• Pick, pack, stage, and prepare customer orders as needed 

• Assist with receiving, stocking, and organizing incoming freight 

• Help maintain clean, safe, and orderly warehouse areas 

• Support inventory accuracy through proper product handling, binning, and communication 

• Assist with larger warehouse projects, cleanup, organization, or special tasks as assigned 

Delivery / Branch Support - 5% 

• Perform local deliveries as needed 

• Help load, unload, and verify product for customer deliveries or transfers 

• Support branch transfers and customer delivery needs 

• Communicate delivery issues, shortages, or customer concerns to the appropriate team member 

• Provide short-term branch support when workload or staffing needs require it 

Clerical / Admin Support - 5% 

• Scan and file documents such as pick tickets, packing slips, or related paperwork 

• Contact vendors or customers for acknowledgments, updates, or basic follow-up 

• Shred documents and assist with general office support tasks 

• Help with other administrative or branch support needs as assigned 

What Success Looks Like 

A successful person in this role protects the customer experience first, then helps the branch wherever support is needed. 

Success in this role means: 

• Customers are greeted, helped, and served professionally 

• Orders are entered accurately and followed through properly 

• Customer questions, issues, or order concerns are communicated clearly 

• The front counter stays organized, clean, and ready for business 

• The employee can support warehouse, delivery, vending, or clerical needs without losing focus on customer service 

• The team can rely on this person to shift priorities while maintaining accuracy and a good attitude 

• Work is completed with attention to detail, urgency, and a team-first mindset 

Candidate Requirements 

• High school di