We are looking for a Customer Service Representative to support customer interactions for a leading organization in the Gambling Industries sector based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who excels in a fast-paced call center setting and takes pride in delivering attentive, solutions-focused service. The person in this role will handle a high volume of customer inquiries, accurately process orders, and create positive experiences across both inbound and outbound communications.

Responsibilities:
• Manage incoming customer calls with professionalism, providing timely answers, guidance, and issue resolution.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.
• Enter orders and service-related information into internal systems with a high degree of accuracy and attention to detail.
• Address a range of customer concerns by listening carefully, identifying needs, and offering appropriate solutions.
• Maintain clear and thorough records of customer interactions, transactions, and next steps.
• Work efficiently in a call center environment while meeting service expectations and quality standards.
• Escalate complex issues to the appropriate teams when additional support or specialized handling is required.• Previous experience in a customer service or call center role is required.
• Demonstrated ability to manage a high volume of inbound calls while maintaining professionalism and accuracy.
• Experience processing orders or entering customer information into systems with strong attention to detail.
• Strong verbal communication skills and the ability to interact effectively with a wide range of customers.
• Comfortable handling both inbound and outbound phone-based customer interactions.
• Ability to stay organized, prioritize tasks, and perform well in a fast-paced environment.