Summary

Section 8 participants by processing required forms and documentation. In addition, the incumbent serves as the primary contact for all client interaction with HCVP, verifying that all completed processes comply with HACP and HUD regulations and resolving customer complaints when necessary.

All activities must support the Housing Authority of the City of Pittsburgh (“HACP” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.

• Serve as primary contact for all client communication with the HCVP department.
• Accurately enters relevant information to complete all required documents for Housing Choice Voucher (Section 8) participants.
• Verifies that all paperwork and processes comply with HACP and HUD regulations.
• Report any unfavorable conditions that affect customer satisfaction. Recommends solutions and troubleshoots problems to ensure quality customer service.
• Complete all tasks relating to the processing of Housing Choice Voucher (Section 8) participant files including, but not limited to: Voucher Issuance, Lease-Up, Initial Certification, Annual Certification, Interim Certification, Move-in, Move-Out, and End of Participation.
• File and maintain appropriate records and documents of Housing Choice Voucher (Section 8) participants.
• Enter and update information in the database per HUD and HACP requirements.
• Submit, monitor, and correct all submitted HUD-50058 errors per HUD regulations and HACP policies.
• Issue RFTA forms with the voucher. Receive and process RFTA, then uses the information to prepare leases and contracts.
• Refer customers with other needs to support service departments.
• When necessary, communicate with applicants, tenants, landlords, owners, and vendors.
• Document customer inquiries or complaints. As applicable, resolve or elevate the issue promptly.
• Assist staff members in determining on-the-job working procedures and resolving the assignment’s problems.
• Performs other duties as assigned.

Education and Experience

Bachelor’s Degree and a minimum of two years’ experience in case management or customer service. May consider an equivalent combination of education and experience.

Technical Skills

The employee should have strong computer skills (MS Word, Excel, and Outlook) to perform this job successfully. Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. May make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to remain in a stationary position to perform this job successfully. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office, and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Highlights

• Competitive pay
• Medical up to 90% employer-paid
• Dental and Vision 100% employer-paid
• Holidays 16 per calendar year

The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Housing Authority of the City of Pittsburgh (HACP) is a municipal corporation, formed under the United States Housing Act of 1937, charged with providing decent, affordable housing for low-income persons. The Authority is governed by a Board of Directors, which establishes goals, approves policy and budgets, and provides general direction to the HACP Executive Staff.

HACP provides publicly assisted housing comprised of traditional