The General Manager will oversee a medium-sized team of 10-50 employees within the restaurant and service industry. Reporting directly to the business owner, this role requires a balanced focus on both operational execution and strategic planning to drive business success. The General Manager is responsible for leading the team, managing financials, ensuring compliance, and fostering customer satisfaction while developing staff and expanding business opportunities.

Responsibilities

• Lead and motivate a team of 10-50 employees to achieve operational and strategic goals
• Oversee daily operations to ensure efficiency and quality service delivery
• Manage budgeting and financial oversight for sustained profitability
• Implement performance management processes to optimize staff productivity
• Drive staff development initiatives to enhance employee skills and engagement
• Maintain excellent customer relations to support retention and satisfaction
• Develop new business strategies to support growth within the restaurant and service industry
• Monitor compliance with industry regulations and company policies

Required Qualifications

• Proven leadership capabilities
• Experience in operations management
• Strong people management skills
• Excellent communication abilities
• Effective problem-solving
• Sound decision-making skills

Preferred Qualifications

• Minimum of 3 years experience in general management