JOB DESCRIPTIONS

General Manager of The Dog Stop Savannah

Reports to: Owner

Job Description:

Guides and oversees all functions of the Store. The General Manager will work closely with the Owner(s) to set goals, identify plans to attain goals, direct Employees, perform customer service, and take care of the daily, weekly, and monthly responsibilities listed under Job Responsibilities.

The General Manager should be capable of competently completing any job or task assigned to any employee.

Experience Required:

Preferred two (2) years as Manager or Assistant Manager’s role or equivalent work experience.

Required Skills:

The General Managers should be skilled in the following areas: teamwork, retaining technical knowledge, communication and training, decision making, developing and achieving goals, budgeting, providing exceptional customer service, problem solving, leadership, and dedication.

Job Responsibilities

· Vendor/ Inventory Strategist – Responsible for making informed purchasing decisions by balancing vendor input with store-specific needs. While distributor reps offer valuable insights on products, trends, and promotions, the GM must critically assess their advice, understanding that reps are sales-driven.

By combining vendor information with knowledge of the store’s budget, sales performance, and customer base, the GM ensures inventory decisions align with The Dog Stop®'s goals. This role requires strong judgment, strategic thinking, and the ability to use vendor resources effectively—without being influenced by external sales agendas.

· Inventory and Product Management – In collaboration with the Assistant Manager, is responsible for accurately entering new products into PetExec, ensuring pricing aligns with corporate mark-up guidelines, and updating inventory upon order receipt. They must also educate themselves and staff on new products, utilizing brand reps and provided materials to support effective sales training.

· Ordering & Supply Management- In collaboration with the Assistant or Retail Manager, oversees all ordering by setting inventory parameters, establishing stock minimums, and determining product viability based on sales performance. The GM works with ownership to build the store’s inventory and with the Assistant Manager to maintain it, including retail items, office supplies, and cleaning chemicals. They are also responsible for evaluating underperforming products, requesting credits from distributors, and addressing supply issues directly with vendors.

· Facility & Maintenance Oversight- Responsible for ensuring the building and essential equipment—such as kennels, fencing, and laundry machines—are safe and functional, addressing repairs or replacements promptly. The GM should maintain a list of approved contractors or handymen and refer to the provided cleaning and maintenance manual to uphold safety standards for both dogs and staff.

· Utilities Management- Responsible for managing all utility services, including ensuring timely payments and addressing any service issues by coordinating with providers. While auto-pay is recommended, the GM must regularly monitor charges and keep payment information up to date to prevent service disruptions.

· Budget Management- Works closely with the Owner to develop and follow a financial plan, ensuring responsible spending across inventory, supplies, staffing, and utilities. The GM is expected to maintain proper staffing levels, uphold retail mark-up margins, and avoid unnecessary expenses. They also manage the budget for employee food and events, following a set schedule for staff treats and celebrations.

· Payroll Management- Responsible for following payroll policies set with the Owner, including pay rates for new hires and raises after performance reviews. The GM should contact the payroll representative with any questions or issues related to payroll.

· Staffing Management- Upon being hired, the GM is responsible for keeping The Dog Stop® Savannah adequately staffed.

o Ensure The Dog Stop® Savannah remains fully staffed with motivated, positive employees.

o Monitor staff performance, provide encouragement, incentives, and lead by example to maintain a positive work environment.

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