We are seeking Bilingual and Non-Bilingual Customer Service Representatives for our Middle River, MD location. Must have at least 6 months of previous call center experience. This is a long term contract based position.

Non-Bilingual: Pay rate is $17.00/hr. paid on a weekly basis

Bilingual: Pay Rate is $18.50/hr. paid on a weekly basis

Along with submitting your resume for this position, please complete the Assessment Enclosed:

Non-Bilingual Skills Assessment: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=a4c7b8e5fa1ca07c

Alternatively, you can go to http://www.eSkill.com click Login, under 'Take Your Test' enter the following ID a4c7b8e5fa1ca07c and select 'GO'.

Bilingual Skills Assessment: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=91e3a3a6ca531967

Alternatively, you can go to http://www.eSkill.com, click Login, under 'Take Your Test', enter the following ID 91e3a3a6ca531967 and select 'GO'

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assists customers with the account opening process
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Processes account payments, perform cash out process at end of shift
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
• Performs account maintenance, including account changes, adjustments, and statement requests
• Contacts customers for additional account information
• Assists in problem correspondence as required
• Prepares reports including CSR Daily Activity report and cash out report

Requirements:

• Must be able to submit and pass a criminal background check
• Must be able to submit and pass drug screening
• Must have exceptional customer service skills
• High School Diploma Preferred

Sharpened Image Inc is a full service Human Resource Management Firm.