Operations & Fulfillment Manager

Location: Upland, California
Job Type: Full-Time, On-Site
Pay: $28–$34 per hour, depending on directly relevant experience. This is a nonexempt position eligible for overtime.
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid, duty-free meal period. Occasional overtime may be required based on business needs.

About the Company

CAcafe is a growing food and beverage company selling products through oadshows, Walmart.com, Amazon, Shopify, eBay, and other retail and e-commerce channels.

We are looking for a dependable, organized, and hands-on Operations & Fulfillment Manager to oversee daily e-commerce fulfillment, warehouse activities, roadshow coordination, inventory, customer service, and operational reporting.

This is not a desk-only management position. The right candidate must be comfortable managing administrative responsibilities while also helping pack orders, prepare pallets, organize warehouse materials, and solve urgent operational problems.

Key Responsibilities

E-Commerce Fulfillment

• Review and process daily orders from Amazon, Walmart.com, Shopify, and eBay.
• Print shipping labels and ensure orders are packed accurately and shipped on time.
• Coordinate USPS and other carrier pickups.
• Assist with Amazon FBA and FBM preparation, packing, labeling, and shipping.
• Track delayed, missing, returned, or damaged shipments.
• Ensure online orders are handled accurately and efficiently, including during higher-volume periods.

Roadshow Operations

• Coordinate upcoming roadshows, including schedules, products, equipment, staffing, and shipment deadlines.
• Work directly with sales representatives and staffing agencies to recruit dependable roadshow personnel.
• Confirm staffing sufficiently in advance and respond quickly when replacements are needed.
• Provide training, instructions, product information, and sales expectations to roadshow representatives.
• Track daily roadshow sales, attendance, staffing performance, inventory, and operational issues.
• Communicate with sales representatives regularly and provide coaching and feedback.
• Prepare products, equipment, and materials for roadshows.
• Confirm that roadshow pallets and equipment leave and return to the warehouse on schedule.
• Inspect returned products and equipment and identify missing or damaged items.

Warehouse and Inventory Operations

• Pack, wrap, label, and track pallets entering and leaving the warehouse.
• Help prepare multiple pallets containing products, samples, displays, and roadshow equipment.
• Maintain an organized warehouse and ensure products and materials can be located quickly.
• Track finished products, raw ingredients, packaging materials, samples, displays, and roadshow supplies.
• Maintain accurate inventory records using Excel or another inventory-tracking system.
• Perform periodic physical inventory counts and reconcile differences.
• Monitor inventory levels and notify management before products or materials run low.
• Clean, wash, and sanitize roadshow equipment and materials as needed.
• Operate a forklift to assist with loading, unloading, receiving, and warehouse organization.

Customer Service

• Respond professionally and promptly to customer questions, complaints, returns, and delivery problems by email or phone.
• Track open customer service issues and ensure each matter is resolved.
• Escalate serious product, quality, or customer concerns to management promptly.
• Maintain clear records of complaints, resolutions, refunds, and replacement shipments.

Reporting and Operational Support

• Maintain a master task tracker for roadshows, shipments, inventory, staffing, and open issues.
• Use sales and cost data to help track performance, expenses, and profitability.
• Prepare clear daily, weekly, and monthly operational reports for management.
• Identify operational problems early and recommend practical solutions.
• Assist with supplier and manufacturer communication regarding pricing, timing, production, and delivery when requested.
• Follow through on assignments without requiring repeated reminders.

Communication Expectations

This is a fast-paced position in which responsiveness is essential.

The employee will be expected to:

• Acknowledge routine internal messages within 30 minutes during working hour