About SIEBTECHNIK TEMA

SIEBTECHNIK TEMA is a global provider of bulk material processing and solid-liquid separation technologies serving industrial markets such as mining, chemicals, food, recycling, battery materials, and related process industries. Our equipment portfolio includes screening machines, sampling systems, centrifuges, laboratory equipment, and related aftermarket parts and service support. The Cincinnati team supports customers across North America with technical expertise, responsive order fulfillment, and long-term partnership.

Position Summary

The Aftermarket Operations Manager leads the internal aftermarket support function responsible for spare parts quoting, order fulfillment, service level agreements, rebuild quotation coordination, service-related sales support, customer communication, and inside sales process discipline. This is primarily an inside sales and operations leadership role, not a field sales or territory account management role. The position works closely with Sales Engineers, who retain primary external customer-facing responsibility for account development, customer visits, and broader commercial relationship management. The Aftermarket Operations Manager ensures the internal aftermarket team delivers accurate quotations, timely order execution, reliable follow-up, and strong coordination across Sales, Service, Engineering, Operations, Purchasing, Logistics, and Finance.

Essential Responsibilities

Aftermarket Parts & Order Fulfillment Operations

· Oversee the end-to-end spare parts quotation and order fulfillment process, from customer inquiry and internal intake through quotation, order entry, delivery coordination, and follow-up.

· Ensure customer quotations and orders are processed accurately, professionally, and on schedule while maintaining high service levels and clear communication.

· Coordinate with Operations, Purchasing, Logistics, Service, Engineering, and Sales Engineers to support delivery timelines, inventory availability, technical accuracy, and customer commitments.

· Develops Service Level Agreement (SLA) products and manages the execution of Service Level Agreements to ensure compliance with SLA contracts and increase reoccurring revenue thru effective SLA products and services.

· Monitor open quotes, open orders, backlog, lead times, delivery risks, and customer escalations to ensure issues are identified and resolved promptly.

· Support pricing discipline, margin awareness, and consistent commercial practices for spare parts, rebuilds, and service-related offerings.

Inside Sales & Customer Support Leadership

· Lead, coach, and develop inside sales and customer support personnel responsible for aftermarket products, spare parts, rebuilds, service level agreements, and service-related customer needs.

· Establish clear expectations for responsiveness, quote quality, order accuracy, customer communication, CRM/ERP data quality, and follow-up discipline.

· Create a team environment focused on accountability, customer service, technical learning, timely execution, and continuous improvement.

· Monitor quotation activity, conversion, customer response times, open opportunities, order status, and other key performance indicators; provide regular reporting and practical insights to leadership.

· Ensure internal customer support activities complement the external account ownership and relationship-development efforts of the Sales Engineers.

Aftermarket Solution Quote Coordination

· Supervise the internal quotation process for, spare parts, rebuilds, service level agreements, and service work, ensuring technical completeness, commercial accuracy, and alignment with customer expectations.

· Coordinate with service technicians, engineers, project personnel, and Sales Engineers to define rebuild scopes, maintenance plans for SLAs, identify required parts, clarify assumptions, and support accurate proposals.

· Support internal preparation for customer discussions regarding rebuild options, service agreement options, replacement parts, upgrades, recommended service solutions, and related aftermarket opportunities.

· Drive continuous improvement in quote accuracy, turnaround time, handoff quality, documentation, and customer communication.

· Track installed-base information, service history, quote history, and customer usage patterns to support proactive aftermarket follow-up by the appropriate Sales Engineer or internal team member.

Sales Engineer & Cross-Functional Support

· Partner with Sales Engineers to support aftermarket opportunities while maintaining clear ownership of inside sales execution.

· Provide Sales Engineers with accura