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Inbound Collections Specialist

North American Recovery
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Utah, USA
$65,000 yearly
Aug 13, 2026
Customer Service

Job Description

Job Description
About the Role:
North American Recovery is looking for a motivated and professional Inbound Collections Specialist to join our growing team in West Valley City, UT. This is a great opportunity to build a rewarding career in the financial services industry where your communication skills and problem-solving abilities will make a real impact every day.

North American Recovery, a Utah based National Collection Agency is hiring! 

Our company is growing at a rapid rate, and we are looking to hire several energetic individuals for our Inbound Collection Specialists position. Ideal candidates will be self-motivated individuals who enjoy working in a fast-paced environment and love a challenging and rewarding job.

Do I need collections experience?

No! An understanding of third-party debt collections is a plus but is not required. We have successfully trained hundreds of collectors with no experience, and they’ve gone on to earn over $65,000 a year. This is a great opportunity for someone who wants to move from a lower paying job as we will train the right person!

What we offer:

  • Cash bonuses
  • 401k benefits with employer contributions
  • Medical, Dental, Vision, and Life Insurance
  • Paid Time Off (PTO)
  • Excellent attendance earned time off, with ability to earn 6 days off yearly
  • A paid day off on your birthday!
  • Paid Training
  • A wage base of $20/hour, plus a commission schedule
  • 8:00 am - 4:30 pm or 8:30 am to 5:00 pm Shifts
  • Top collector, and attendance luncheons
Our company is growing at a rapid rate, and future management opportunities will eventually be available.

Required skills:#

  • Reliable and dependable (good attendance is a must)
  • Effective communication skills
  • Problem solving and analytical skills
  • The ability to multi-task
  • A positive attitude and a focused mentality
  • Working knowledge of computers
Minimum Education#

  • High school diploma or equivalent
We have an outstanding work environment in a very professional, positive office setting that is centrally located at 1600 West 2200 South.

Visit our website to hear what our employees think about working here: http://www.north-american-recovery.com/employee-reviews.html Or you can watch our employee testimonials by clicking this link: https://www.youtube.com/playlist?list=PLE4uuYA8HAuSTRBR0utCCS6QYT9RsUfkV

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible
Paid Training:

  • Yes
Management:

  • Supervisor
Work Remotely:

  • No
This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
Job Type: Full-time

Salary: $20 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Schedule:

  • 8-hour shift
  • Monday to Friday
Supplemental pay types:

  • Bonus pay
  • Commission pay
Ability to commute/relocate:

  • Salt Lake City, UT 84119: Reliably commute or planning to relocate before starting work (Required)
Education:

  • High school or equivalent (Preferred)
Experience:

  • Microsoft Excel: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
Work Location: In person

Responsibilities:
  • Handle inbound calls from customers regarding outstanding account balances and payment arrangements
  • Negotiate payment plans and settlements in accordance w
About North American Recovery
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