The Tow Truck Operator plays a crucial role in providing vehicle towing and roadside assistance services within the local area and occasionally on longer-distance trips. Working as part of a team, the operator responds to on-demand service calls, ensuring the safe and efficient recovery and transport of vehicles. This role involves interaction with customers, adherence to safety standards, and basic maintenance of towing equipment.
Responsibilities
- Perform vehicle towing and recovery operations safely and efficiently
- Provide roadside assistance to stranded motorists
- Operate towing and recovery equipment according to safety protocols
- Maintain clear and professional communication with customers
- Conduct basic maintenance and inspections of tow truck and equipment
- Ensure compliance with safety regulations and company policies
- Report incidents and complete documentation accurately
- Work flexible shifts including day, night, and weekends to meet on-demand service needs
Required Qualifications
- Minimum 3 years of experience in vehicle towing and roadside assistance
Preferred Qualifications
- High school diploma or equivalent
- Wreck Master Certificate
- NDCP Certificate
- Proficient in vehicle towing, roadside assistance, and recovery techniques
- Strong knowledge of safety compliance standards
- Excellent customer service and time management skills
- Basic vehicle maintenance and mechanical reasoning abilities
- Professional and cohesive team player