*** Role is in office daily in Pennsauken, NJ***

Solar Energy World—now a wholly owned Comcast company—is expanding rapidly and looking for hardworking, results-oriented Inside Sales Representatives to support our growing DMV market. This role is designed for individuals who want to prove themselves, master the fundamentals of sales, and earn a clear pathway into Outside Sales.

Comcast has a long and successful history of acquiring, investing in, and scaling high-potential companies. As part of Comcast’s Energy Services business unit, Solar Energy World is fully backed to grow aggressively while maintaining our commitment to integrity, in-house quality, and long-term value for homeowners—because tomorrow matters.

Position Overview 

The Field Service Manager leads the day-to-day execution of residential solar and battery field service operations, ensuring customers receive timely, safe, and high-quality field service. This role is responsible for managing Service Technicians, Removal & Reinstallation (R&R) crews, and other field resources while partnering closely with the Service Center Case Management team to drive rapid case resolution. 

The Field Service Manager owns field execution after work orders are dispatched, ensuring technicians are properly scheduled, prepared, productive, and equipped to resolve customer issues on the first visit whenever possible. This leader continuously improves technician performance, field quality, operational efficiency, and customer satisfaction while maintaining strict adherence to safety and quality standards. 

Success in this role requires balancing customer urgency, technician capacity, quality expectations, and operational efficiency while supporting the company's Operating Priorities of Safety, Quality, Customer Experience, Speed, and Efficiency. 

Primary Responsibilities 

Field Operations Leadership 

• Lead all residential field service operations, including troubleshooting, repairs, warranty work, diagnostics, inspections, removals and reinstallations (R&R), commissioning, and post-install service. 
• Manage daily field operations to maximize technician productivity, utilization, and customer satisfaction. 
• Ensure service work is completed safely, efficiently, and in accordance with company quality standards. 
• Provide coaching, leadership, and technical support to Field Supervisors and technicians. 

Partner closely with Service Center Case Managers to ensure seamless customer experiences from case creation through resolution by: 

• Reviewing daily service schedules and technician capacity. 
• Prioritizing emergency and high-impact customer issues. 
• Providing scheduling recommendations based on field capacity. 
• Ensuring work orders contain sufficient information before dispatch. 
• Communicating field updates that enable proactive customer communication. 
• Supporting rapid resolution of escalated customer issues. 

Workforce Planning & Scheduling 

• Manage technician schedules, geographic routing, and workload balancing. 
• Optimize labor utilization while minimizing windshield time and overtime. 
• Ensure technicians have the proper materials, equipment, and documentation before dispatch. 
• Adjust schedules throughout the day to respond to emergencies, weather, and operational changes. 

Technician Leadership & Development 

• Recruit, onboard, train, and develop high-performing field technicians. 
• Conduct regular ride-alongs, field observations, and performance coaching. 
• Develop technical capability across solar PV, battery storage, roofing interfaces, electrical troubleshooting, and monitoring systems. 
• Foster a culture focused on accountability, ownership, teamwork, and continuous improvement. 

Safety Leadership 

• Champion a safety-first culture throughout Field Service operations. 
• Ensure compliance with OSHA requirements and company safety policies. 
• Conduct regular jobsite safety observations and audits. 
• Investigate safety incidents and implement corrective actions. 
• Reinforce safe work practices through coaching and ongo