At Lone Star Communications, we believe work should be more than a job, it should be an investment in your future. As an employee-owned company, every team member shares our collective success.

Job Purpose:

The Sales Support Specialist-HC plays a critical role in supporting and strengthening relationships across Lone Star Communications’ healthcare client base. This position serves as a primary day-to-day contact for assigned accounts, ensuring consistent communication, high quality service execution, and seamless coordination across internal teams.

This is a client-facing role focused on relationship management, operational execution, and growth enablement; working closely with the sales, service, and operations teams to deliver exceptional customer experience.

Duties and Responsibilities

·        Follow all company processes and procedures in accordance with the LSC Quality Management system to ensure that a quality product is maintained and delivered within the predetermined time and cost

·        Attending required internal company meetings such as safety, departmental, scheduled daily and weekly meetings.

·        All employees are required to actively participate in the LSC Safety Program.

·        Be the forerunner in assuring customer satisfaction by meeting customer’s expectations while containing scope and cost creep.

·        Other duties as assigned.

 SALES AND CUSTOMER SUPPORT

·        Handle inbound and outbound customer calls regarding products, services, pricing, delivery, and order status

·        Assess customer needs and recommend renewals, upgrades, and new solutions

·        Provide product education and support to customers

·        Coordinate troubleshooting basic technical or service-related issues.

 CLIENT RELATIONSHIP MANAGEMENT:

·        Serve as a liaison and coordinate contacts for assigned healthcare clients

·        Maintain consistent communication through regular outreach and follow-up

·        Build strong relationships with stakeholders and decision-makers

·        Ensure client needs are addressed promptly and effectively

 ACCOUNT COORDINATION & EXECUTION

·        Coordinate across internal teams to ensure accurate and timely execution

·        Track ongoing client activity including installations and upgrades

·        Maintain visibility into account timelines, deliverables, and milestones

·        Process customer orders, including order entry, review, and tracking

·        Support billing reconciliation and prepare account-related documentation for clients

 REPORTING & ADMINISTRATION

·        Maintain accurate and up-to-date Q360 records

·        Track account interactions and project progress

·        Create, process, and maintain reports for assigned clients

·        Support reporting and internal account planning

·        Assist with credit requests and invoice coordination

·        Accountable for contractor prequalification updates and renewals

OPPORTUNITY IDENTIFICATION & GROWTH SUPPORT

·        Identify opportunities for additional products and services within existing accounts

·        Gather insight into client needs and market activity

·        Provide feedback on customer satisfaction and improvement opportunities

·        Partner with senior sales team members to support growth initiatives

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