Position Summary

Brilliant Equipment Services is seeking a highly organized and dependable Sales Support Specialist to support sales operations, customer service, and accounting functions with a strong focus on Accounts Receivable (AR) and Accounts Payable (AP). This role requires excellent communication, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.

The ideal candidate will have experience in industries such as electrical, construction, HVAC, industrial supply, or similar service-based industries. Experience with invoicing, purchase orders, freight logistics, vendor coordination, and customer account management is highly preferred.

Key Responsibilities

1. Accounts Receivable (AR) & Accounts Payable (AP)

● Manage daily AR/AP functions with accuracy and attention to detail
● Process customer invoices, vendor bills, and customer payments
● Monitor aging reports and assist with collections and payment follow-up
● Ensure accurate recordkeeping and documentation for all financial transactions
● Reconcile discrepancies related to invoices, payments, freight charges, or vendor
billing
● Communicate professionally with customers and vendors regarding billing questions,
payment status, and account issues
● Maintain organized financial records within company systems
● Assist with credit applications, customer setup, and credit checks
● Support monthly reporting and financial tracking processes

2. Sales Support & Order Processing

● Support the sales team with administrative tasks, order processing, and daily
operational needs
● Process purchase orders and verify all required documentation is accurate and
complete
● Prepare and send power quotes accurately and in a timely manner
● Support the sales order lifecycle from inquiry through final payment
● Assist with “Sell To Us” opportunities, including coordination and documentation
● Assist with monthly sales reporting and tracking
● Maintain professional communication and represent the company positively at all
times

3. Customer & Vendor Coordination

● Build and maintain professional relationships with customers and vendors
● Resolve customer and vendor questions, issues, or documentation requests promptly
● Request Certificates of Insurance (COIs) for customers, vendors, and
decommissioning projects
● Assist with customer onboarding documentation and vendor setup requirements

4. Shipping & Logistics (Freight and UPS)

● Coordinate freight shipments, UPS shipments, and track delivery statuses
● Ensure shipping documentation is accurate and complete
● File freight claims and shipping claims as needed
● Communicate shipment details and updates with customers, vendors, and internal
teams

5. Administrative & Operational Support

● Answer and direct incoming calls from the main phone line to the appropriate team
member
● Arrange employee travel accommodations, including hotels, flights, and rental cars
● Maintain vehicle registrations and tax documentation
● Order and maintain office and warehouse supplies
● Maintain organized records and company documentation systems

6. Product Knowledge & Cross-Department Learning

● Develop a strong understanding of Brilliant Equipment Services’ products, including
breakers, disconnects, fuses, panelboards, transformers, and related electrical
equipment
● Learn inventory intake, listing, shipping, and operational processes through hands-on
training
● Participate in ongoing product and process training to strengthen industry knowledge
and operational efficiency

Preferred Qualifications

● 3+ years of Accounts Receivable and Accounts Payable experience required
● Prior experience in electrical, construction, HVAC, industrial supply, manufacturing, or
related industries strongly preferred
● Experience handling invoicing, purchase orders, freight coordination, and
vendor/customer account management
● Strong understanding of accounting processes and financial documentation
● Experience with QuickBooks Online or similar accounting software
● Strong organizational skills w