Position Summary

The Vice President of Retail provides executive leadership, strategic direction, and operational oversight for all retail thrift stores, donation centers, outlet operations, transportation, warehousing, and logistics functions. This role ensures effective daily movement, distribution, and optimization of donated goods across ten retail locations, maximizing revenue generation, operational performance, donor engagement, customer satisfaction, employee development, and mission impact.

The ideal candidate is a mission‐driven, visionary leader with deep retail/thrift expertise, strong logistics and supply chain acumen, and proven success leading multi‐site operations. This individual excels at building high‐performing teams, driving operational excellence, and aligning retail operations with the mission of St. Vincent de Paul.

Key Responsibilities

Strategic Leadership

• Develop and execute short‐ and long‐term retail and logistics strategies that support organizational growth and sustainability.
• Establish annual goals, budgets, KPIs, and operational priorities for retail and distribution operations.
• Identify opportunities to increase revenue, donation volume, market presence, and operational efficiency.
• Serve as a member of the Executive Leadership Team and contribute to organizational planning and decision‐making.

Retail & Logistics Operations Leadership

• Provide executive oversight for all thrift stores, donation centers, outlet operations, transportation, warehousing, and distribution functions.
• Lead the design, optimization, and continuous improvement of logistics processes, including routing, load balancing, inter‐store transfers, and inventory flow.
• Ensure efficient daily movement of donated goods between stores to maximize product availability, quality, and sales potential.
• Implement consistent standards for merchandising, pricing, inventory management, customer service, and operational execution.
• Monitor store and logistics performance, using data to drive improvements in sales, productivity, profitability, and customer experience.
• Lead operational excellence initiatives focused on continuous improvement, Lean practices, and best‐in‐class retail and logistics operations.

Financial Stewardship

• Develop and manage annual operating and capital budgets for retail and logistics operations.
• Analyze financial reports, operational metrics, transportation costs, and market trends to guide business decisions.
• Ensure responsible stewardship of organizational assets, including fleet, equipment, facilities, and inventory.
• Achieve financial objectives while maintaining mission‐focused accessibility and affordability.

Leadership & Talent Development

• Recruit, develop, coach, and evaluate retail and logistics leadership teams.
• Build leadership succession plans and strengthen organizational bench strength.
• Foster a culture of accountability, engagement, inclusion, and continuous learning.
• Partner with Human Resources to anticipate workforce needs, develop talent strategies, and support organizational growth.

Donor, Customer & Community Experience

• Champion exceptional donor, customer, and volunteer experiences across all locations.
• Develop strategies to increase donor acquisition, retention, and loyalty.
• Ensure stores and donation centers reflect a welcoming, safe, and mission‐centered environment.
• Respond proactively to customer feedback and community needs.
• Represent SVDP in the community, industry associations, and strategic partnerships.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations, including employment, safety, transportation, and retail requirements.
• Maintain operational policies, procedures, and internal con