Sales Support Associate

Location: Ontario, CA
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM
Pay: $25.00 per hour
Employment Type: Temp-to-Hire
Benefits: Excellent benefits available upon transition to direct hire

About the Opportunity

We are seeking a professional, organized, and customer-focused Sales Support Associate to join our team in the Ontario area. This is an excellent temp-to-hire opportunity with strong potential for long-term career growth for an individual who enjoys working in a fast-paced environment and providing outstanding support to sales teams, representatives, distributors, and customers.

The Sales Support Associate will be responsible for managing the day-to-day sales support activities within an assigned territory while working closely with Sales Management, Rep Groups, Dealers, Engineering, Marketing, and customers. The ideal candidate is detail-oriented, highly organized, an excellent communicator, and comfortable managing multiple priorities.

Key Responsibilities

Sales & Customer Support

• Manage all sales support activities for an assigned territory, including representatives, distributors, and customers.
• Respond professionally and promptly to incoming phone calls, emails, website inquiries, and customer requests.
• Forward qualified leads to the appropriate sales representatives and regional managers.
• Prepare and provide written quotations to representatives, distributors, and customers.
• Provide exceptional customer service and maintain positive relationships with internal and external customers.

Order Processing & Administration

• Retrieve, review, and process sales orders for the assigned territory.
• Enter and process both standard and custom orders while ensuring accuracy and completeness.
• Review orders for pricing, product specifications, and other requirements.
• Follow up on outstanding questions, pricing issues, and order-related matters.
• Retrieve orders from customer portals and ensure timely maintenance and acknowledgment.
• Maintain accurate and organized order records and documentation.
• Review and approve freight invoices within the assigned territory, excluding trade shows and orders submitted by the Marketing Department.
• Manage Cash-in-Advance customer setup, proforma invoicing, payment follow-up, log maintenance, and order processing.
• Update customer portals and send completed invoices by email or mail as required.

Returns, Claims & Customer Issues

• Research and process Return Material Authorizations (RMAs) and customer return requests.
• Research and process freight claims.
• Investigate and respond to quality and warranty-related concerns.
• Work with the appropriate internal departments to ensure customer issues are resolved efficiently and professionally.

Custom Products & Cross-Department Support

• Assist representatives, distributors, and customers with the design, development, and pricing of custom products.
• Collaborate closely with Management and the Engineering Department on the development and costing of custom products.
• Work with Marketing and Engineering to coordinate drawing requests for quoted and/or ordered custom items.
• Provide Engineering with all required documentation for stock-code creation, drawings, and CDS forms needed to process standard and custom orders.

Systems & Special Projects

• Maintain accurate and up-to-date information in ACT and QuoteWerks for all quotes and leads.
• Maintain organized and accurate customer and sales documentation.
• Participate in special projects and other duties as assigned by Management.

Qualifications & Requirements

• Ability to work 40+ hours per week as needed.
• Previous sales support, customer service, order entry, administrative, or related experience preferred.
• Knowledge of the Forbes product line is a plus.
• Strong verbal and written communication skills.
• Professional and customer-service-oriented demeanor.
• Ability to work effectively as part of a team as well as independently.
• Excellent organizational and analytical skills.
• Strong attention to detail and accuracy.
• Entry-to-intermediate level Excel skills.
• Pro