Position: Business Systems Analyst

Status: Full-time, regular

Compensation: Salary of $65,000 to $85,000 per year plus a bonus opportunity of up to 10% depending on performance

Supervisor: Chief Operations Strategist

Hours: The company’s office hours are Monday-Friday, 8:30 a.m.-5:00 p.m.

Location: 122 N Main Street, Wheaton, IL 60187

POSITION SUMMARY

Thomas Interiors is seeking a Business Systems Analyst to support the company's Operational Excellence, Digital Transformation, and AI Enablement initiatives. This role serves as the bridge between business operations and technology, helping identify, evaluate, and implement solutions that improve business processes, optimize workflows, enhance reporting, and leverage technology to increase organizational efficiency and scalability.

Reporting to the Chief Operations Strategist, the Business Systems Analyst will serve as a cross-functional resource, partnering with leaders across the organization to evaluate business challenges, recommend practical solutions, coordinate implementations, and drive continuous improvement initiatives. This role will support projects related to business systems, workflow optimization, process improvement, reporting and business intelligence, systems integration, automation, change management, and internal AI adoption.

This position is ideal for an individual who is highly curious, analytical, process-oriented, and passionate about leveraging technology, automation, and data to improve how organizations operate. The successful candidate will thrive in a collaborative environment, balancing strategic thinking with hands-on execution while helping Thomas Interiors continue to build a more connected, efficient, and scalable organization.

RESPONSIBILITIES

• Business Systems & Process Improvement
• • Evaluate, optimize, and support the continued evolution of Thomas Interiors' business systems, technology platforms, and digital tools.
  • Analyze business processes and identify opportunities to improve efficiency, scalability, reporting, and operational performance through better system utilization, workflow optimization, and technology.
  • Assist in evaluating, documenting, and improving operational workflows, communication processes, SOPs, and cross-functional business processes.
  • Support integrations between CORE and other internal and third-party business applications to improve data flow and operational visibility.
  • Research, evaluate, recommend, and assist in implementing business systems and technology solutions aligned with Thomas Interiors' operational strategy and long-term growth.
• Automation, AI & Digital Transformation
• • Support Thomas Interiors' Digital Transformation, AI, and Operational Excellence initiatives.
  • Research, evaluate, test, and assist in implementing AI, automation, reporting, and integration technologies.
  • Participate in pilot programs and phased implementations utilizing tools such as:
  • • Microsoft Copilot
    • ChatGPT
    • Power Automate
    • Power BI
    • Make.com
    • Other business systems, reporting, and integration platforms
  • Identify opportunities to leverage automation and AI to reduce manual effort, improve consistency, and enhance the employee and the client experience.
• Reporting & Business Intelligence
• • Support the development of dashboards, KPI reporting, and business intelligence initiatives.
  • Analyze operational data to improve visibility, decision-making, and organizational performance.
  • Assist leadership in developing reporting tools that enhance accountability and operational insights.
• Implementation, Change Management & User Adoption
• • Support implementation of new business systems, technology initiatives, and process improvements across the organization.
  • Assist with user testing, training, demonstrations, and adoption of new technologies and best practices.
  • Support change management initiatives to ensure successful implementation and long-term adoption.
• Cross-Functional Collaboration
• • Partner with leadership and departments across the organization to understand business needs and support technology initiatives.
  • Coordinate with software vendors, implementation partners, and internal stakeholders throughout project lifecycles.
  • Help prioritize technology initiatives based on business value, operational impact, and organizational priorities.