Operations Manager — Amazon DSP

Confidential Employer — Amazon Delivery Company (Delivery Service Partner)

Sterling Heights area, MI  |  Full-Time  |  4 days/week (6 days during peak season)

$55,000 – $75,000 per year, based on experience

About Us

We are a locally owned Amazon delivery company — an official Amazon Delivery Service Partner (DSP) — operating out of a delivery station in the Sterling Heights area. We run a fleet of delivery vehicles and a team of 100+ professional delivery drivers completing thousands of deliveries every week, supported by a dispatch team of openers and closers. We're a company built on continuous improvement, operating efficiently, and rolling out change the right way — clearly, professionally, and with the team's buy-in.

We're hiring an Operations Manager to run this operation day to day, reporting directly to ownership. This is the senior operating seat in the company: the routes, the schedule, the fleet, and the team are yours to run.

What You'll Do

Daily Operations & Scheduling

•     Lead daily delivery operations end to end: route launch, dispatch oversight, driver check-ins, on-road escalations, and end-of-day close-out

•     Own scheduling and resource allocation: build the weekly driver and dispatcher schedule, match staffing to route demand, plan for seasonal peaks, and solve same-day callouts without losing a route

•     Monitor on-time performance, delivery quality, safety compliance, and customer satisfaction; read the scorecard, find the trend, and act on it with coaching plans

•     Build and maintain a strong working relationship with Amazon station leadership; resolve operational challenges alongside Amazon's on-site team

•     Address escalations in real time and control operating costs without cutting corners on safety

Fleet

•     Own daily fleet readiness: vehicle assignments, daily inspections, and grounding decisions

•     Coordinate maintenance scheduling, repairs, and rental coverage so route capacity never depends on a vehicle that isn't ready

•     Track vehicle condition and damage; document incidents properly and follow through on resolution

Team Leadership & Communication

•     Supervise, coach, and develop the dispatch team and the full driver roster — motivate an energetic team, deliver tough feedback constructively, and hold people accountable with respect

•     Coach drivers on safety and delivery standards; apply policies consistently and document incidents and corrective action professionally

•     Communicate clearly and positively when rolling out changes — explain the why, not just the what

•     Support hiring and onboarding: screen candidates, run interviews, and make sure every new driver is trained and road-ready before their first solo route

What We're Looking For

•     3+ years in logistics, delivery, transportation, or operations management — last-mile or Amazon DSP experience strongly preferred

•     2+ years leading hourly teams: scheduling, coaching, and holding people accountable with respect

•     Strong communication skills — this role lives on clear, direct, professional communication with drivers, dispatchers, Amazon station leadership, and ownership, in person and in writing

•     Data-driven mindset: you read performance metrics, find the trend, and act on it

•     Comfortable learning and running operational software; experience with Amazon DSP tools, Netradyne, or Geotab is a plus

•     Independent decision-making in a fast-paced environment — you solve problems in real time and own the outcome

•     Valid driver's license and a driving record that meets company insurance requirements

•     Schedule: 4 days per week in normal operations, scheduled around route launch and dispatch; 6 days per week during peak season. Early-morning availability required; occasional week