We are looking to hire an Retail Culinary Operations Manager that will support the Food Service Operations team in the Long Beach area. We offer industry training, medical, dental and vision insurance, performance bonuses, and a 401(k) match.

The Retail Culinary Operations Manager oversees fresh food, deli, and quick service restaurant programs for their assigned region.  They will drive profitability of fresh programs in their assigned region through close partnerships with the Retail Operations and Marketing teams.  This role balances high-volume QSR culinary execution with fast-paced retail operations across multiple locations in multiple states. This role also helps drive innovation, through tracking seasonal and regional food trends, identifying potential regional vendor partners, and making recommendations to internal leadership on potential fresh programs. This role involves frequent travel to retail sites, providing leadership, guidance, and support to local retail leadership, while maintaining a strong knowledge base of local vendors and potential operational challenges across their assigned region. They are also responsible for the development and execution of successful fresh programs in all assigned stores, including tracking sales, waste and vendor service levels.  The Retail Culinary Operations Manager will ensure all food service operations, including QSR concepts, comply with company policies, health and safety regulations, and industry standards. They are also responsible for evaluating labor and production plans with the operations team, making necessary adjustments to maximize profitability through sales optimization and waste control strategies.  They will partner with the training department and key vendors to develop training assets with an operational focus. The Retail Culinary Operations Manager will also work in lockstep with the category management team, implementing promotional campaigns and pricing strategies to drive sales and customer engagement.

We are a growing company and believe in providing a great place to work and grow. Our motto is “I Got It!” and if you’re looking for a stable, rewarding, challenging career then “I Got It!”

Essential areas of the position include:

• This is a field-based position that involves regular store site visits.
• Develop and execute fresh food, grab-and-go, and beverage programs tailored to C-Store trends in assigned region.
• Identify seasonal and local food trends and make recommendations for innovation to the fresh programs through new products and vendors.
• Manage financial performance, including tracking food costs, shrinkage, and revenue margins, identifying trends and reporting key data to internal leadership.
• Ensure all food service operations, including QSR concepts, comply with company policies, health and safety regulations, and industry standards.
• Ensure retail locations maintain high standards of food quality, presentation, and customer service, with a focus on consistency in program offerings.
• Guide and mentor district leaders and store managers on food preparation, safety, and customer service best practices.
• Partner with operational leadership to develop and implement action plans to address underperforming stores.
• Analyze sales and financial data to identify opportunities for improvement and implement strategies to enhance profitability.
• Establish and maintain relationships with suppliers and vendors to ensure timely delivery of high-quality products, including QSR-specific ingredients and supplies.
• Regularly meet with QSR concept representatives to drive growth of existing programs and identify potential expansion opportunities.
• Gather and analyze customer feedback to continuously improve food service offerings and customer satisfaction.
• Collaborate with the marketing team to develop and execute promotional campaigns to drive sales and customer engagement.
• Will work with Food Service Category Manager in identifying capital expenditure requirements to support the expansion of food service programs and oversee the implementation of approved capex projects.
• Assess the profitability of proprietary programs and develop action plans to optimize performance.
• Document recipes, processes and procedures of proprietary food programs.
• In conjunction with category management, assist with the optimization of food menus based on customer demand and market trends.
• Maintain a strong relationship with operations to ensure seamless integration and execution of food service initiatives.
• Work with category management on the launch of new products, pil