The Physical Therapy Front Office Coordinator plays a vital role in ensuring seamless daily operations at a physical therapy office. Working as part of a small team, this position manages patient scheduling, insurance verification, and front desk activities while maintaining clear communication with patients and clinical staff. The coordinator handles appointment coordination, billing support, and customer service during routine office hours, supporting a smooth and efficient patient experience.

Responsibilities

• Schedule patient appointments and manage calendar coordination
• Verify insurance coverage and assist with billing support
• Oversee front desk management and telephone handling
• Communicate effectively with patients and clinical staff
• Maintain accurate patient records and perform data entry
• Handle emergency scheduling changes promptly
• Provide excellent customer service and conflict resolution

Preferred Qualifications

• Front office experience preferred; physical therapy office experience is a bonus
• High school diploma or equivalent
• Familiarity with patient scheduling software and insurance verification
• Strong customer service and communication skills
• Ability to multitask and manage conflict effectively