Job description:

InSync Consulting Services is seeking a professional and customer-focused Patient Service Representative to serve as the primary point of contact for patients in a busy outpatient clinic environment. This role is ideal for someone with strong communication skills, medical office experience, and the ability to manage patient interactions with professionalism and care.

Required Qualifications

• High School Diploma or GED
• Experience with medical insurance, referral processes, and benefit plans
• Minimum 1 year of recent experience in an outpatient clinic or medical office setting
• Strong ability to read, understand, and respond to detailed verbal and written instructions

Preferred Qualifications

• 2+ years of recent experience as a Patient Service Representative
• Experience using CS-Link or Epic
• Understanding of medical terminology

Key Responsibilities

• Serve as the primary point of contact for patient relations both in person and over the phone
• Greet patients and assist with resolving concerns, escalating issues when needed
• Check patients in and out, collect co-payments, issue receipts, and reconcile daily payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and insurance authorizations
• Handle correspondence between patients and providers
• Explain office policies, procedures, and services to patients
• Maintain a clean and sanitized workspace following department guidelines

InSync is a national staffing firm specializing in education, healthcare, and non-clinical placements. InSync is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Disabled Veteran Business Enterprise (DVBE). These certifications reflect our commitment to accountability, regulatory compliance, and high standards of Service.