Patient Services Representative - Full or Part Time

Company Description

This is an office-based Full or Part-time position located in Paramus, NJ.

Bona Dea Gynecology combines conventional and functional medicine to offer integrative gynecological care to women in Bergen County, New Jersey, and the New York Metropolitan Area. We offer in-person and virtual consultations in NJ.

Led by Dr. Tracy Verrico — a board-certified Gynecologist with over two decades of experience — our practice provides personalized, root-cause solutions that empower women at every stage of life. But we are more than a medical office. We are a mission-driven, compassionate team that creates a welcoming environment where women feel heard, supported, and confident in their healthcare decisions. Our focus is on delivering exceptional care with integrity, empathy, and innovation.

At Bona Dea Gynecology, we don’t just offer care — we lead a movement. We’re the only practice empowering women to thrive physically, financially, and socially by rewriting the rules of wellness.

Position Overview

The Patient Services Representative (PSR) is the face and voice of Bona Dea Gynecology. As the first point of contact for patients, you set the tone for the entire experience — ensuring every woman feels welcomed, supported, and cared for from the moment she reaches out.

This part-time role is ideal for someone who is friendly, highly organized, detail-oriented, and thrives in a fast-paced medical environment. You will manage scheduling, patient communications, and check-in/check-out processes while maintaining exceptional service standards. Your performance will be measured by clear, results-driven metrics.

Key Responsibilities & Metrics for Success

• Scheduling & Calendar Optimization
• Call & Message Management3. Registration & Portal Onboarding
• Check-In & Check-Out
• Appointment Buckets (Portal-Initiated / RTO / Priority Scheduling)
• Patient Experience & Satisfaction
• Team Communication & Problem Solving

Required Skills & Qualities

• 2+ years of experience in a medical office or front desk role (preferred).
• Proficiency with EHR systems (Athena strongly preferred).
• Excellent communication, organization, and multitasking skills.
• Ability to work independently in a high-volume setting.
• Familiarity with HIPAA and patient privacy protocols.
• Friendly, professional demeanor with a passion for supporting women’s health.

Compensation

• Competitive hourly pay $19 - $23 per hour (based on experience).
• Opportunity for bonus consideration based on scorecard performance and patient satisfaction.

Who We’re Looking For

This role is for someone who:

• Thrives in a fast-paced, patient-focused environment and takes pride in delivering exceptional service.
• Communicates warmly and professionally, making every patient feel heard, supported, and valued.
• Is highly organized and detail-oriented, with a proven ability to manage scheduling, calls, and administrative tasks accurately.
• Takes ownership of their performance, consistently meeting clear daily and weekly metrics.
• Is a team player who collaborates easily, supports colleagues, and contributes to a positive, solutions-focused workplace.
• Shows compassion and discretion, respecting patient privacy and handling sensitive information with integrity.
• Is tech-savvy and adaptable, comfortable learning new systems and working with EMR/EHR platforms.
• Believes in our mission to empower women physically, financially, and socially — and wants to be part of something bigger than a typical medical office.

Bona Dea Gynecology combines conventional and functional medicine to offer integrative gynecological care to women in Bergen County, New Jersey, and the New York Metropolitan Area. We offer in-person and virtual consultations in NJ.

Led by Dr. Tracy Verrico — a board-certified Gynecologist with over two decades of experience — our practice provides personalized, root-cause solutions that empower women at every stage of life. But we are more