Location: Vista, CA (In-Person)
Schedule: Monday–Thursday, 10:00 AM–7:00 PM; Friday, 8:30 AM–5:00 PM
Employment Type: Full-Time, Non-Exempt
Compensation:$22.00–$24.00 per hour

The Front Desk Receptionist (Bilingual) serves as the first point of contact for clients, visitors, and staff, creating a welcoming, professional, and efficient front office experience. This position provides administrative and operational support by managing reception activities, coordinating communications, assisting with client intake and referrals, and supporting daily office operations.

The ideal candidate is customer-focused, culturally responsive, organized, and able to manage multiple priorities in a fast-paced environment. Bilingual English/Spanish communication skills are required.

• Welcome, assist, and direct clients, visitors, and staff in a professional and culturally responsive manner.
• Answer and manage multi-line phone systems, route calls appropriately, and take accurate messages.
• Provide timely and accurate information, referrals, and support to clients and community members.
• Maintain a safe, organized, and welcoming reception and waiting area.
• Monitor visitor flow and client conduct in public areas.

• Assist with scheduling appointments, reminder calls, and notifying staff of client arrivals.
• Support client intake processes by maintaining and distributing program materials and forms.
• Assess the needs of walk-in clients and visitors and direct them to appropriate internal programs or external resources.
• Provide verbal and written interpretation and translation support for Spanish-speaking clients.
• Maintain confidentiality and comply with privacy and HIPAA standards.

• Open and close the facility according to established procedures.
• Manage incoming and outgoing mail, postage, and interoffice distribution.
• Operate and troubleshoot office equipment, including phones, copiers, fax machines, and printers.
• Maintain office and program supply inventory; place orders and restock as needed.
• Coordinate deliveries, verify packing slips, and resolve discrepancies.
• Maintain organized records related to supply orders and administrative documentation.

• Serve as a point of contact for facilities-related requests and communicate with Facilities staff as needed.
• Support building safety protocols, including visitor access and emergency procedures.
• Perform assigned safety responsibilities, such as Safety Captain duties, as needed.

• Serve as a central communication point between clients, staff, and departments.
• Coordinate reception coverage and support team operations during planned absences.
• Maintain communication with internal teams regarding front office activities.
• Participate in staff meetings, trainings, and supervision sessions as required.

• Complete required reports, including postage and copier usage reports, accurately and on time.
• Maintain records related to front desk operations and supply usage.
• Ensure public-facing materials, including brochures, forms, and signage, remain current and compliant.

• High school diploma or equivalent required.
• Minimum of 2 years of administrative or customer service experience (or equivalent experience).
• Bilingual English/Spanish required.
• HIPAA training preferred.

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in high-stress situations.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

• Cultural competency and trauma-informed approach to service delivery.
• Strong problem-solving and decision-making abilities.
• Adaptability and flexibility in a dynamic environment.
• Collaboration and teamwork.
• Professionalism and ethical conduct.

• Provide timely, accurate, and courteous customer service.
• Maintain organized and efficient front desk operations.
• Ensure compliance with confidentiality requirements and org