We are seeking an experienced Field Service Technician to provide technical support, installation, maintenance, and repair services for electronic equipment and systems. This role involves working directly with customers and end-users, troubleshooting hardware and software issues, and leading field projects when assigned. The ideal candidate has strong electronics knowledge, excellent customer service skills, and the ability to travel extensively.

Essential Duties & Responsibilities

• Receive and respond to emergency and scheduled installation, repair, and inspection assignments.
• Install, configure, troubleshoot, repair, and maintain electronic equipment and systems.
• Perform diagnostics using electronic testing equipment and apply electrical/electronic theory to resolve technical issues.
• Determine material and replacement part requirements and develop effective repair plans.
• Replace faulty components and verify equipment functionality after service.
• Provide technical support and troubleshooting assistance to customers and end-users.
• Communicate issues, findings, and corrective actions to management.
• Assist customers with troubleshooting equipment remotely and onsite when needed.
• Act as project lead on assigned field projects and supervise technicians as required.
• Install and uninstall application software on Windows-based PCs.
• Complete service documentation and other assigned duties as needed.

Qualifications

Education & Experience

• Associate degree in Electronics or equivalent experience required; Bachelor’s degree preferred.
• 4–6 years of experience in customer service, field technical support, or related technical service roles.
• Previous lead or supervisory experience in field projects preferred.
• Experience with electronic testing equipment and troubleshooting techniques.

Technical Skills

• Strong understanding of electronics, electrical theory, and electronic systems repair.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Familiarity with Windows 10 and Windows Server 2008–2019 is a plus.

Additional Requirements

• Ability to obtain and maintain gaming licenses and required travel documentation.
• Valid driver’s license with clean driving record.
• Ability to travel extensively, including out-of-state assignments for up to 3+ weeks per month.
• Availability to work weekends and overtime as needed.

Preferred Traits

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple assignments.
• Leadership skills with the ability to coordinate field teams and projects.

Benefits

• Competitive salary
• Travel opportunities
• Career advancement potential