Mail Inserter Operator – Print & Fulfillment Production

Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals.

Best Christian Workplaces Certified 2026

Position Title: Mail Inserter Operator – Print & Fulfillment Production

Department: Fulfillment Department

Position Location: (In-Office, Remote, Hybrid) In-Office

Reports to: Fulfillment Manager

Position Summary:

The Mail Inserter Operator – Print & Fulfillment Production is responsible for operating, setting up, and maintaining automated inserting and mailing equipment to support high-volume direct mail and fulfillment production. This role ensures accurate, timely, and high-quality preparation of mail in compliance with USPS regulations and internal quality standards.

The ideal candidate is a detail-oriented, dependable team player with experience in a fast-paced production or direct mail environment. This position requires strong organizational skills, the ability to multitask and meet tight deadlines, and hands-on troubleshooting of the inserter and related mailing equipment. The Inserter Operator – Print & Fulfillment Production works closely with the Fulfillment and Production teams to ensure jobs are completed accurately, materials are properly staged and inventoried, and all outgoing mail meets quality and postal requirements.

This position may require occasional domestic travel to attend meetings, trainings, conferences, or organizational events. Travel may be conducted by airplane, automobile, bus, or other reasonable means. Travel frequency is expected to be limited and scheduled in advance when possible.

Willing to train the right candidate.

Educational or Certification Requirements:

· High School Diploma, College is a Plus

· 1 year of production or direct mail services experience preferred.

· General Office Experience preferred.

Knowledge, Skills, & Character Required:

· Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry.

· Feels a calling to serve God through serving Cross Catholic Outreach in this capacity.

· Believes in and supports the mission and ministry of Cross Catholic Outreach and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach.

· Ability to use Microsoft Office programs, including spreadsheets and word-processing, with a high degree of accuracy.

• Must be able to lift up to 40 lbs, including the mail tray and bins.
• Ability to work with and maintain production machines.
• Ability to perform mail-merges and other pre-print setups.
• Ensure the machines maintain optimal quality and speed during runs.

Duties:

· Fulfill several project requests simultaneously while meeting tight deadlines.

• Assist with the scheduled Fulfillment Department assignments to completion. This may include proofing files and a variety of tasks, including production and mailing work, with attention to detail.
• Capable of setting up and troubleshooting the mail envelope inserter.
• Setting up jobs according to specifications and job preferences.
• Oversee the insertion quality, as well as the order of materials.
• Maintain inventory of printed materials and assist in ordering.
• Ensure the inserter area is clean and hazard-free.
• Regular maintenance and cleaning of the inserter.
• Delivery of daily mail to the first-floor mail room for USPS pick-up or organize for delivery to the Post Office.
• Assembling printed pieces for mailing or shipping.

· Assist with receiving deliveries.

· Multi-task, prioritize workdays, and manage time effectively.

· Understand and adhere to product Quality Control.

· Other duties as assigned