Healthcare Operations Coordinator

About the Role

We are seeking a highly organized, customer-focused Healthcare Operations Coordinator to join our growing team. This is a fast-paced office position that plays a vital role in supporting patients, caregivers, referral sources, and internal departments while ensuring exceptional service and efficient daily operations.

The ideal candidate is detail-oriented, enjoys solving problems, communicates professionally, and thrives in a collaborative environment. Previous healthcare experience is preferred but not required. Candidates with strong administrative, customer service, scheduling, or office operations experience are encouraged to apply.

Responsibilities

• Serve as a primary point of contact for patients, caregivers, referral sources, and healthcare professionals.
• Coordinate patient intake and onboarding activities.
• Answer incoming phone calls, emails, and office inquiries in a professional and courteous manner.
• Maintain accurate electronic records and documentation.
• Coordinate communication between departments to ensure timely patient services.
• Assist with customer service concerns and resolve issues promptly.
• Process referrals, authorizations, and required documentation.
• Support daily office operations and administrative initiatives.
• Monitor tasks, follow up on outstanding items, and ensure timely completion of assigned work.
• Collaborate with leadership to improve operational efficiency and the overall patient experience.
• Perform other administrative and operational duties as assigned.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office and general computer applications.
• Ability to work independently while contributing to a collaborative team.
• Experience in healthcare, medical offices, scheduling, intake, customer service, or office administration is preferred but not required.

What We're Looking For

• A positive, professional attitude.
• Strong work ethic and reliability.
• Excellent problem-solving and critical-thinking skills.
• Ability to adapt to changing priorities.
• A desire to learn, grow, and contribute to a high-performing team.

Benefits

• Competitive compensation
• Paid Time Off (PTO)
• Paid holidays
• Opportunities for professional growth and advancement
• Supportive, collaborative, and team-oriented work environment

If you're looking to build a rewarding career where your work directly impacts patients and healthcare operations, we'd love to hear from you.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Nursing Personnel is a well-established and rapidly growing home care agency that offers the stability of a strong organization with the opportunity of continued expansion. We believe in building careers, not just filling roles, and we actively promote from within. Our team works closely with leadership, has a real voice in growth, and benefits from a supportive, professional environment focused on long-term success, accountability, and meaningful impact in the communities we serve.