Project Coordinator

Emergency Restoration Services LLC — Virginia Beach, VA

Emergency Restoration Services LLC (ERS) is hiring a Project Coordinator to join our growing team in Virginia Beach.

Founded in 2011, ERS is a locally owned restoration company providing professional restoration and reconstruction services to customers throughout the Hampton Roads area. Our office is located at 2433 Castleton Commerce Way, Unit 102, Virginia Beach, VA 23456.

We are looking for someone who is organized, accountable, detail-oriented, and capable of keeping multiple projects and people moving in the right direction. The Project Coordinator is a critical part of our operation and helps ensure that our customers, field teams, project managers, insurance partners, and internal staff have the information they need to keep projects moving.

Our Core Values

At ERS, our values aren't just words on a wall. They are the standards we live by:

• Always be open and honest
• Customer first
• Team before self
• Show up. Get shit done.
• Take pride in your work

If these values sound like you, you may be a great fit for our team.

Major Job Responsibilities

The Project Coordinator will be responsible for supporting the day-to-day administration and coordination of restoration and reconstruction projects.

Key responsibilities include:

• File management — Maintain accurate, complete, and organized project files from start to finish.
• Contract writing — Prepare and maintain customer contracts, work authorizations, and related documentation.
• CRM compliance — Ensure all required project information, documentation, notes, tasks, and communications are properly entered into the company's CRM.
• Daily communication — Document internal and external communication related to active projects.
• Scheduling — Coordinate appointments, inspections, and other project-related activities.
• Inbound and outbound phone calls — Communicate professionally with customers, employees, insurance professionals, vendors, and other stakeholders.
• Project support — Assist project managers and field personnel with the administrative and logistical requirements necessary to keep projects moving.
• Follow-through — Track outstanding items and make sure commitments, deadlines, and required documentation are completed.
• Customer service — Help provide a professional and responsive customer experience throughout the project.

What We're Looking For

The ideal candidate is someone who takes ownership of their work and understands that details matter.

We're looking for someone with:

• Strong attention to detail
• Excellent organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Accountability to established processes and procedures
• Ability to work independently while being a strong team member
• Professional and confident phone communication
• Strong computer skills
• Ability to learn new software and systems quickly
• A customer-first mindset
• A willingness to take ownership and solve problems

Preferred — But Not Required

• Construction or restoration industry knowledge
• QuickBooks experience
• Experience with CRM/project management software
• Experience working with insurance claims or contractors

What ERS Offers

ERS offers a competitive compensation and benefits package, including:

• Competitive pay
• Health insurance
• 401(k) with 4% company match
• Vision insurance
• Dental insurance
• Supplemental insurance
• Paid leave
• Professional development