Company: Cogent
Location: Tucker, GA / Metro Atlanta
Job Type: Full-Time

Pay: $24-28/hour based on experience

About Cogent

Cogent Technology Resource is a growing technology installation and service company serving healthcare and commercial customers throughout the Southeast. We support hospitals, clinical environments, and commercial facilities by installing, servicing, and supporting critical technology systems.

We are process-driven, detail-oriented, and focused on doing excellent work while protecting customer relationships, internal workflow, profitability, and accountability.

About the Role

Cogent is hiring a Service Coordinator to be the operational hub of our Service Department. You'll coordinate technicians, customers, service requests, scheduling, parts, and billing to keep work moving efficiently from the initial call through completion.

We are seeking a highly motivated and customer-focused Service Coordinator who thrives in a fast-paced environment and embraces change with a positive attitude. The ideal candidate is proactive, organized, and driven to deliver exceptional service while coordinating schedules, managing priorities, and supporting operational efficiency. The Service Coordinator will manage service requests from the time they come in until the work is completed, documented, and ready for billing. This person will coordinate with customers, technicians, vendors, leadership, and internal departments to make sure service work does not fall through the cracks.

This is not a basic receptionist or call-center role. The right person will be organized, detail-oriented, comfortable managing multiple open tickets, and able to follow a work order from scheduling through completion, parts follow-up, and billing readiness.

What You’ll Do

Service Ticket Coordination

You will manage the flow of service work from request to completion.

Responsibilities include:

• Receive, review, and help manage incoming service requests
• Create, update, and maintain service tickets in Simpro
• Track ticket status, due dates, technician updates, customer communication, and open items
• Assist with scheduling service work based on technician availability, customer readiness, location, priority, and job requirements
• Follow up on incomplete notes, missing photos, unclear scope, or open customer questions
• Maintain clear notes in Simpro and through email communication
• Escalate delayed jobs, urgent issues, customer concerns, or unclear next steps

Dispatch, Scheduling, and Communication

You will help keep customers, technicians, and internal teams informed without overpromising or losing track of details.

Responsibilities include:

• Provide timely and professional updates to customers
• Communicate service status, scheduling updates, parts status, and completion details
• Ensure technicians have the information they need before going onsite
• Escalate delayed tickets, unclear scope, missing documentation, or customer concerns
• Maintain professional written communication with customers, vendors, and internal staff

Service Parts Coordination

You will help coordinate parts needed for service tickets and keep the team informed on availability and delivery.

Responsibilities include:

• Order parts needed for service work
• Track vendor responses, product availability, lead times, vendor responses, and delivery updates
• Create and maintain purchase order documentation as needed
• Communicate parts status internally and with customers when appropriate
• Coordinate with warehouse or purchasing staff on receiving, staging, returns, and part availability
• Help ensure the right materials are ordered for the right ticket

Billing & Job Cost Support

You will help make sure completed service work is ready to bill accurately.

Responsibilities include:

• Review completed service tickets for billing readiness
• Verify technician notes, time entries, parts used, and supporting documentation
• Identify missing or unclear information before a ticket is closed or billed
• Help prepare tickets for invoicing
• Coordinate with internal billing/accounting as needed
• Track open items that may delay billing