Position Purpose: The Street Medicine Team is committed to promoting the health and well-being of individuals experiencing unsheltered homelessness through street medicine. This approach involves bringing high-quality healthcare directly to people in their lived environments. The Street Medicine program provides comprehensive primary care and HIV services to the unsheltered homeless population. Care is delivered wherever patients reside, including under bridges and on the streets of Los Angeles County, with a primary focus on the Downtown Los Angeles Skid Row area. There is no fixed-site clinic; instead, clinical care is delivered by walking through homeless encampments, on the streets, or aboard the medical mobile unit.

The Street Medicine Program Manager is responsible for planning, coordinating, directing, and monitoring all operational and financial aspects of the program. This role provides effective leadership to the street team staff and oversees the delivery of high-quality, cost-effective patient care.

This position involves working with underserved patients experiencing homelessness and is crucial for utilizing Wesley Health Center resources to connect this population with primary care, behavioral health, dental services, substance abuse programs, and HIV services. Additionally, the Program Manager collaborates closely with the program physician (clinician) to direct and support personnel in fulfilling their responsibilities effectively.

Principal Responsibilities:

1. Provides overall direction and guidance to all street medicine staff. Directly supervises assigned staff.
2. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required.
3. Stays informed of changes in policy or programs impacting street medicine and advises on adjustments to benefit people experiencing homelessness.
4. Establishes, implements, and ensures adherence to operational policies, objectives, goals, reporting tools, and major plans for the department.
5. Investigates and resolves incidents, complaints, or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanations as needed.
6. Must be well-trained and knowledgeable in Next-Gen EHR and PM, including processing patients for their appointments (insurance verification) and checking patients out after being seen by the provider.
7. Responsible for maintaining situational awareness and ensuring scene safety at all times. Develops and implements security-related procedures, such as street team opening and closing routines, recognition of duress signals, and key controls.
8. Coordinates security activities with the JWCH Security Office Manager. Promotes and maintains standards for security-conscious awareness and behavior.
9. Attends regional meetings held monthly and quarterly with health plans and providers to foster ongoing communication and collaboration locally.
10. Attends the monthly Clinicians Learning Circle and Street Medicine collaboration meetings or forums.
11. Maintains open communication with health plans and providers, addressing unresolved issues impacting street medicine practice.
12. Develops management objectives and policies for street medicine and business development. Interprets objectives, policies, and procedures for all staff.
13. Demonstrates the ability to establish constructive working relationships with departmental staff by performing duties cooperatively and helpfully.
14. Ensures the team is safely transported to and from scheduled sites in the team shuttle and medical mobile unit and maintains all aspects of these vehicles.
15. Ensures staff provide ongoing follow-up with patients, including:
    • Basic motivational interviewing and goal-setting with patients/families.
    • Phone calls and visits to other settings where patients can be found.
    • Helping patients attend appointments.
    • Providing referrals to community agencies as appropriate.
    • Helping patients connect with transportation resources and offering appointment reminders in special circumstances. Transporting patients is strictly prohibited.
16. Ensures staff assist patients in thoroughly completing applications and registration forms.
17. Ensures the enrollment specialist conducts eligibility determination, enrollment, and follow-up with uninsured patients.
18. Works closely with the medical provider to ensure patients receive comprehensive, coordinated care, including scheduling street medicine visits per the provider’s care plan.
19. Ensures the team acts as patient advocates and liai