About the Company

Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Burton James (bespoke upholstered furniture).

About the Role

We are seeking an experienced and results-driven Hospitality Project Manager to join our team. This candidate will play a pivotal role in maintaining and expanding our relationships with clients. The role requires someone who enjoys providing exceptional account support, is able to multi-task, and is highly detail-oriented. The role is responsible for working directly with our customers, to provide product and service information and resolve product and service inquiries. Occasional travel to trade shows may be required.

What you can do for us:

• Cultivate and nurture strong relationships with existing clients and form relationships with new clients.
• Identify and pursue opportunities for account expansion and upselling.
• Maintain a deep understanding of our product range and industry trends.
• Collaborate with internal teams to resolve any issues related to orders and deliveries.
• Attract potential customers by responding professionally to product and service questions; providing information about other products and value-enhancing services.
• Develop and maintain client relationships through follow up and interaction with client and sales reps.
• Complete follow up communication with clients on order and payment status.
• Resolve product or service issues by clarifying customer concerns through identifying the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure full resolution.
• Maintain financial accounts by processing customer adjustments.
• Provide insights and recommendations of potential products or services to management by collecting customer information and analyzing customer needs.
• Identify opportunities and related risks; assess situation and propose action
• Collaborate with the sales team to understand client needs and create tailored ecommerce solutions
• Manage the fulfillment process, ensuring orders are processed accurately and on time.
• Liaison to warehouse contacts insuring timely issue resolution in areas of total inventory, substitutions, and fulfillment.
• Track and manage customer sample requests to hit critical meeting dates. 
• Acts as link of communication between key buyers and internal teams
• Able to navigate multiple customer web portals
• Has experience processing orders and managing data via EDI platforms
• Proactively evaluates and confirms customer needs on an ongoing basis
• Communicates with internal departments to ensure order is processed and shipped following customer guidelines

What we can do for you:

• Play a pivotal role in our company’s transformation and growth
• Align with a growing company that operates in the luxury market
• Provide training and career development opportunities
• Enjoy a high-paced and collaborative work environment
• Eligible for up to a 6% employer 401(k) contribution following six months of employment
• Take advantage of paid time off away from work, including scheduled company holidays
• Participate in competitive benefits and incentivizing programs
• Team building company sponsored events
• Employee discount and bi-annual sample sale

Qualifications:

• 2-3 years of experience as an Account Manager in the Hospitality field
• Detail-oriented with excellent organizational and problem-solving abilities.
• Ability to thrive in a fast-paced dynamic work environment.
• Some college studies with a Business major or equivalent
• Strong experience in managing account relationships via phone and email
• Proficiency with Microsoft products including Word, Excel and Outlook
• Positive attitude towards client interactions
• Strong attention to detail and documentation skills
• Desire to listen, analyze data and resolve conflict
• Expe