THIS POSITION IS ELIGIBLE FOR COMMISSION-BASED COMPENSATION, OFFERING ADDITIONAL EARNING POTENTIAL BASED ON PERFORMANCE AND RESULTS.
The Capture & Proposal Manager is responsible for identifying, qualifying, and securing new government contract opportunities for contact center (BPO) services. This role owns the full lifecycle of proposal development from proactive opportunity sourcing through submission focused on federal, state, and cooperative purchasing vehicles.
This individual will play a critical role in driving revenue growth while advancing the organization’s mission to employ individuals who are blind, visually impaired, Veterans, and people with disabilities.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Opportunity Identification & Capture
- Monitor and identify relevant opportunities across SAM.gov, state procurement portals, GSA schedule, SourceAmerica, and NIB
- Evaluate RFPs/RFIs for strategic fit, win probability, pricing viability, and operational alignment
- Build and manage a qualified pipeline of government opportunities for contact center services
- Lead capture planning, including win themes, competitive positioning, and partner strategy
Proposal Development & Submission
- Own end-to-end proposal development for federal, state, and local RFPs
- Write, edit, and manage compliant, compelling proposals tailored to BPO/contact center services
- Coordinate cross-functional inputs (operations, IT/AWS Connect, HR/staffing, finance/pricing)
- Ensure all submissions meet compliance requirements, deadlines, and evaluation criteria
- Develop reusable content libraries (past performance, technical approaches, staffing models)
Key Performance Indicators (KPIs)
- Win Rate: Percentage of proposals awarded
- Pipeline Value: Total qualified RFP opportunities identified and pursued
- Submission Volume: Number of compliant proposals submitted per quarter
- Time to Submission: On-time and efficient turnaround of proposals
- Revenue Growth: Contribution to new contract awards and annual contract value
CORE COMPETENCIES:
- Customer Focus – Strives to create the most value for the customer that results in mutual long-term success. Demonstrates dedication to meet or exceed the expectations and requirements of customers.
- Managing Vision & Purpose – Leads effectively by translating the organization’s vision, mission, and strategic objectives into challenging but attainable goals.
- Developing Team Members – Demonstrates a commitment to helping others build knowledge and key skills that support achieving goals and build the overall capability of the organization to be successful.
- Teamwork – Builds constructive and effective relationships with colleagues at all levels. Advises and collaborates with others to develop a stronger team and enhance team spirit. Sees teams as a vehicle for achieving organizational objectives.
- Integrity & Trust – Acts in accordance with the highest standards of ethical conduct and behavior.
- Problem Solving – Employs analytic abilities and other tools to creatively resolve problems in a variety of contexts.
- Safety – Demonstrates a commitment to the overall safety of the workplace environment and to promoting a safety culture.
- Work Environment – This position operates in a professional and high paced call center environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
SKILLS AND EXPERIENCE REQUIRED:
- 3+ years of experience in government proposal writing and/or capture management
- Proven experience responding to federal and/or state RFPs (SAM.gov required)
- Experience with SourceAmerica and/or NIB strongly preferred
- Background in contact center, BPO, or customer experience services highly preferred
- Strong understanding of government procurement processes and compliance requirements
- Exceptional writing, editing, and project management skills
- Experience with AWS Connect/contact center technologies
- Knowledge of pricing strategies for BPO/contact center contracts
- Familiarity with accessibility and inclusive workforce models
- Ability to translate operational capabilities into compelling win themes
Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
