ABOUT DOP ANTIQUES

DOP Antiques is a 20,000-square-foot European antiques and interiors showroom near New Orleans. We specialize in one-of-a-kind French and European antiques, statement lighting, large mirrors, architectural elements, antique furniture, and distinctive artisan-made furnishings selected for their quality, craftsmanship, scale, and design.

Our clients include interior designers, homeowners, collectors, hospitality clients, and other design professionals. Our brand is built around exceptional merchandise, accurate information, thoughtful service, and a polished customer experience.

POSITION OVERVIEW

DOP Antiques is seeking a polished, dependable, and highly organized Part-Time Sales & Showroom Operations Associate.

This is a hands-on position combining luxury showroom sales, client communication, sales follow-up, administrative support, inventory accuracy, and physical showroom and warehouse responsibilities.

This is not a desk-only administrative position or a cashier-only retail position. During the same shift, an employee may assist a client, answer an online inquiry, verify product measurements, update customer notes, organize sales follow-ups, prepare an item for pickup, and help safely move merchandise.

The ideal candidate communicates clearly, pays close attention to details, solves practical problems, follows through without repeated reminders, and represents the DOP Antiques brand professionally.

CLIENT SERVICE AND SALES RESPONSIBILITIES

• Welcome showroom clients and provide warm, professional, and attentive service.
• Ask thoughtful questions to understand a client’s project, dimensions, style, timing, and budget.
• Help clients identify and compare appropriate merchandise.
• Communicate product information accurately and clearly.
• Respond professionally to customer inquiries by phone, email, website, text, and social media.
• Follow up with active sales leads and maintain clear notes, next steps, and due dates.
• Assist with sales, holds, invoices, payments, customer pickups, and delivery coordination.
• Verify dimensions, condition, availability, and other product information before communicating it to a client.
• Never guess about an item’s age, origin, condition, dimensions, availability, wiring, delivery cost, or other product details.

SALES AND ADMINISTRATIVE SUPPORT

• Help maintain organized lists of active sales leads, pending customer requests, and required follow-ups.
• Record customer conversations, requests, deadlines, and next steps accurately.
• Track open quotes, holds, payments, pickups, delivery requests, and unresolved client questions.
• Coordinate internally when measurements, photographs, condition details, or delivery information are needed.
• Assist with scheduling customer appointments, pickups, deliveries, and other business activities.
• Prepare concise updates for management regarding open customer needs, overdue follow-ups, and upcoming priorities.
• Keep assigned tasks organized and communicate promptly when something cannot be completed as planned.
• Escalate issues requiring management approval rather than making unauthorized promises or exceptions.

SHOWROOM AND INVENTORY OPERATIONS

• Measure, tag, locate, organize, merchandise, and maintain showroom inventory.
• Use Shopify, point-of-sale systems, email, customer records, and other business technology.
• Verify that product records, dimensions, prices, and customer information are accurate.
• Help maintain a clean, organized, and client-ready showroom.
• Assist with merchandise preparation, customer pickups, and delivery coordination.
• Safely lift and carry merchandise weighing up to 50 pounds.
• Assist other team members with moving larger merchandise.
• Work regularly in a non-climate-controlled showroom and warehouse where heat and humidity are part of the working environment.

REQUIRED QUALIFICATIONS

• Clear and professional verbal and written communication.
• A warm, composed, and client-ready demeanor appropriate for a high-end showroom.
• Strong attention to detail and commitment to accuracy.
• Practical problem-solving ability and sound judgment.
• Dependability, punctuality, and consistent follow-through.
• Ability to listen carefully, ask appropriate questions, and communicate without overtalking the client.
• Ability to organize multiple responsibilities and recognize urgent priorities.
• Comfort using computers, email, text messaging, po