**Crane Aerospace & Electronics** has an exciting opportunity for a **Customer Service Administrator** at our Auburn, CA site. **About Crane:** **Crane Aerospace & Electronics** supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Founded in 1968, Crane Aerospace & Electronics' Auburn, Calif., facility, owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years, our Auburn team has developed a reputation for providing industry-leading complex, highly engineered flow control products for mission-critical engine/APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new, state-of-the-art 65,000 sq. ft. facility, start the next chapter of your career with Crane Aerospace & Electronics. **Job Summary:** The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree. **Customer Service Administrator Essential Functions:** + Review and negotiate customer purchase orders for compliance with company, export, and Government regulations; manage internal flow‑down of specifications, quality requirements, and terms and conditions. + Enter and interpret purchase order requirements in the ERP system, provide timely acknowledgements, respond to RFQs, and support Accounts Receivable with past‑due issues. + Build and maintain strong customer relationships through regular communication, shipment status updates, dispute resolution, and timely processing of warranty returns. + Administer customer web portals, manage debit/credit transactions, corrective actions, and ensure accurate forecasting is captured in ERP to support demand and sales planning. + Validate customer scorecards, resolve discrepancies, and collaborate with operations to drive strong on‑time delivery performance while ensuring export compliance. + Deliver excellent customer service, support continuous improvement (KPIs, standard work, problem solving), train team members, and perform additional tasks assigned by management. **Minimum Qualifications:** + Experience: 2-5 years of applicable Customer Service work experience + Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; A general understanding of pricing principles, how to research invoices, payments, and debits; general understanding and application of industry principles, concepts, practices, and standards of the Customer Service field; business acumen with the ability to clearly recognize risk elements in business transactions + Skills/Abilities: Ability to proficiently use an ERP system; Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings; Strong communication skills including phone and email + Education/Certification: High School Diploma + Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR). **Preferred Qualifications:** + Oracle Experience + Aerospace Manufacturing Experience + Associa