Job Title: YouthLine Team Lead

Posting Title: Youth Crisis Line Team Lead

Status: Full-Time/Non-exempt, 40 or 32 hours per week

Reports to: YouthLine Managing Supervisor

Location: Portland, OR (working at multiple locations)

Youth Crisis Team Lead Compensation: $24 – 29.17/hour. See breakdown below. Benefits include medical, dental, and vision insurance. Matching 401k, access to professional development funds, short- and long-term disability, licensure supervision at no cost to the employee, PSLF repayment, an employee assistance program, and a free Fitbit. Also, a $2/hr differential for employees who possess a Master's degree in a related field, a 2% differential for employees who live and work from Oregon, and a $1/hr. differential for hours worked in the office when regularly working in the office 3 days per week.

Youth Crisis Line Team Lead Schedule options:

40 hours per week: Will include 1 weekend day in office (Saturday or Sunday) and an optional remote day, includes weekly Flex Time.

32 hours per week: Will include 1 weekend day in office (Saturday or Sunday), benefits eligible, does not include weekly Flex Time.

Youth Crisis Line Team Lead Schedule: Must be available to regularly work between the hours of 12:30pm – 11:30 pm to accommodate the hours of operation for the YouthLine Call Center in Portland. Days of the week TBD but will include at least one weekend day each week. A portion of each shift will be spent supervising youth volunteers and interns, and the remainder of the shift taking contacts via call, text, and chat on the YouthLine help, support, and crisis line.

About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 20 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis.

Join us in creating a community where teens can lean on each other, find strength, and discover pathways to healing. Together, we can change lives—one conversation at a time!

Youth Crisis Line Team Lead Position Summary: This position will supervise, assist, and mentor YouthLine Peer Helpers and Coaching Volunteers between the hours of 3:30 PM – 10:30 PM with clinical support from a Master’s level Supervisor. YouthLine Team Leads oversee volunteers and interns answering acute crisis and referral calls, texts, and chats with care and compassion on the YouthLine, assist with quality assurance monitoring, and build community and positive relationships with youth focusing on inclusion and youth development. This position is primarily a mentorship and supportive role for the YouthLine youth volunteers but will answer crisis contacts daily outside of hours when youth volunteers and interns are present.

Youth Crisis Line Team Lead Responsibilities:

• Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine.
• Provide in person assistance and support to teen peer volunteers with answering calls, texts, and chats on the YouthLine, a teen-to-teen crisis and help line, with compassion in accordance with Lines for Life’s training expectations and scope.
• Consult with YouthLine Supervisors on complex calls, texts, and chats.
• Establish rapport with YouthLine volunteers and callers, and act as a resource of knowledge and systems use for volunteers.
• Collaborate with the Youth Development team on providing ongoing mentoring and development for youth volunteers and interns.
• Maintain YouthLine contact procedures.
• Establish and promote community and inclusiveness between youth volunteers and staff members by creating a welcoming, caring environment
• Implement and follow all protocols and procedures for supporting youth who reach out to the YouthLine help, support, and crisis line.
• Work independently in managing calls, texts, and chats that reach an acuity level that is more appropriate for staff than youth volunteers.
• Troubleshoot an