Role Purpose & Context
As a Medi-Cal Member Agent, you will play a crucial role in assisting members with their Medi-Cal program inquiries. This position involves managing inbound calls and occasionally making outbound calls to ensure members receive the support they need. You will also have the opportunity to be cross-trained to handle provider calls. Transferring calls that fall outside of your scope is expected.

Pay: $18/hour
Schedule: Monday to Friday, with an 8-hour shift between 8 AM and 5 PM Pacific Time
Training: 4 weeks of online classroom training followed by one week of nesting before transitioning to production
Metrics: Attendance, adherence, accuracy, and quality
Benefits: 80 hours of PTO and 9 paid holidays annually, along with a standard benefits package
Equipment: Provided by the company

• High school diploma or equivalent
• Minimum of one year of customer service experience
• Must submit a speed test via speedtest.net, with a minimum download speed of 60 Mbps and upload speed of 6 Mbps
• Experience working with computer software, customer relationship management tools, and telephone technology
• Proficient in help desk software usage or tech savvy and can quickly learn new software
• Strong problem-solving skills applicable to complex situations
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively within a team

• Experience in a call center environment
• Familiarity with Medicare or Medi-Cal programs
• Previous insurance experience

• Fully remote position

This role offers potential advancement to Team Lead and/or Supervisor positions. The role is long-term and open-ended.