1 remote automotive customer service agent dealer assistance jobs found
**About the Role**
**Role: Full time | Remote - Ohio residents**
If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity!
You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed.
**Pay Transparency**
This position starts at $13 per hour.
**What to Expect**
As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
Why apply:
+ Work from home while having regular connection with your teammates
+ No weekends
+ Paid training
+ Equipment provided
+ Benefits available
+ Professional development opportunities
You need:
+ Computer, typing and phone skills
+ Interpersonal skills
+ Detail oriented
+ High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
+ See _Skills for Success_ below
Tasks:
+ Provide excellent service via phone and live chat
+ Use your computer skills to:
+ Research requests related to profile assistance
+ Track vehicle shipments and vehicle orders
+ Assist with car warranties
+ Escalate critical orders
+ Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
**Questions Before You Apply?**
+ Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
+ Chat hours:
+ M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
+ Closed on some holidays. TA will respond to after-hours questions the next business day.
**Skills for Success**
**Required Skills**
+ Computer, typing and phone skills
+ Can speak and type proficiently at the same time
+ Able to problem-solve, act as a consultant and resolve customer issues
+ Solid work ethic, able to meet deadlines
+ Excellent organizational and interpersonal skills, strong attention to detail
**Eligibility Requirements**
+ Must have the ability to pass a pre-employment background check and drug screen
+ High school diploma or equivalent
+ Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
+ Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
_Schedule_
+ **Training (requires 100% attendance):**
+ **First four weeks - instructor-led:**
+ Monday - Friday
+ 8 hours per day between the hours of: 8 a.m. - 5:30 p.m. Eastern / 7 a.m. - 4:30 p.m. Central / 6 a.m. - 3:30 p.m. Mountain / 5 a.m. - 2:30 p.m. Pacific time
+ **Next four weeks - hands-on calls:**
+ Scheduled during center's hours of operation (see work schedule below)
+ **Work schedule:**
+ Available to work shifts within the center's hours of operation:
+ Monday - Friday (No weekends!)
+ 8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time
+ Must be able to stick to the schedule reliably, as some queues are time sensitive
**Nice to Have**
+ Degree in a relevant or related field
+ Experience in the automotive industry
**Remote Work Requirements**
+ Ohio resident
+ Secluded and distraction-free work environment
+ _Required internet setup:_
+ High-speed internet delivered through a wired provider (cable or fiber)
+ Computer must be physically connected to your modem / router using an Ethernet cable
+ Wireless, 5G and satellite connections are not supported
**The Remote Experience**
Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b )
**Why Join Our Morley Family**
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
**Health & Wellness Benefits**
+ Medical and prescription coverage
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program with rewards for annual checkups
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**Financial Benefits**
+ 401(k) with match
+ Flexible spending account (FSA)
+ Life insurance
+ Company-paid short- and long-term disability insurance
**Benefits to Make Your Life Easier**
+ 24/7 online access to doctors through Teladoc
+ 24/7 nurse help desk
+ Patient advocacy with free 24/7 support for benefit questions and claims
+ Guidance for family, financial and estate planning (includi
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